Maranatha Joy Rallos

Detailed-orientation person, comfortable at multi-tasking, with more than 9 years of experience in implementing administrative system, procedures, policies, and monitoring projects.

More than 4 years successful experience in Customer Care Associates in BPO Companies in Industry. Managing and providing quality service to customers who are among the top 10 biggest companies revenue in Manila, Philippines.

Extremely dedicated customer Care Specialist with a stellar customer satisfaction record. Adept at conducting customer account research to fulfill request and rectify data entry and billing errors.

Excellence in documenting all information according to standard operation procedures.

Capable of tackling challenges, problem-solving, multi-tasking, negotiating, confidence and a good telephone manner.