Mara Tomić
Well-Organized German Customer support
ABOUT
Dedicated and reliable customer support expert at the
highest level, passionate about helping other
people,Expert in managing customer enquiries, resolving
enquiries and providing information to callers. As a true
professional, we always take a win-win approach when
dealing with customers.
PROFFESIONEL SKILLS
Languages ( German, Serbian, Bosnian)
MS Office Package 365
CRM Documentation
Office Management
Time Management
Costumer Relations
PERSONAL SKILLS
Patience
Friendly demeanor
Good computer skills
Enthusiasm
Customer-oriented working
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CAREER
Telephone secretary
Rieber GmbH | Nov 2013 - 2015
Telephone service
Inbound telephony
Acceptance and switching of incoming telephone calls
Evaluation
Answering customer inquiries
Recruitment for office administrator
Cart Care Company | Aug 2015 - Nov 2016
TECH SKILLS
MS Office Suite
Dropbox
NFON Cloud Telephone System
Mycom CRM Software Solution
Sabienzia Technologies Cloud Contact
Email processing
Create invoices
Create offers
Interface between technology and customers
Execution of reservations and
Bookings
Customer Service / Sales Hotline
REMOTE COMMUNICATION
File Sharing via Dropbox
Google Drive for Business
Asana
Trello
Slack
Skype for Business
Zoom Video Communications
CONTACT INFORMATION
Mobile: - ( Whatsapp)
Phone: -
Email:-
Embers Call Center & Marketing | Nov 2012 - 2018
Accepting orders
Documentation of telephone calls
Secretariat work
Lodge a complaint
EDUCATION AND TRAINING
Insurance and Finance Management Assistant
www.fpe.unssa.rs.ba / 2004/2008
Study focus: Insurance
Thesis Topic: Life Insurance
Degree: Insurance Management Assistant
Final grade: 9 ( scale : 1 bad, 10 - excellent)
