Mara Mae Rayco

MARA MAE RAYCO DIGITAL MARKETING VIRTUAL ASSISTANT & CUSTOMER SERVICE CONTACT ME AT - P R O F E S S IO N A L S U M M A R Y - Detail-oriented and adaptable professional with experience in customer service and digital marketing support. Proven ability to manage email campaigns, social media scheduling, content creation assistance, and CRM tools. Skilled in administrative tasks, communication, and virtual collaboration. Bkl 21 Lot 47 Jinendra Street Lavanya Subd. Phase 3 Bacao 1, General trias, Cavite E D U C A T IO N H IS T O R Y Kaunlaran High School 2014 -2015 SKILLS SUMMARY Email Marketing Support Social Media Scheduling Customer Service (Phone, Email, Chat) Mailchimp Automation Email & Chat Management Time Management Problem Solving Empathy Admin Support W O R K E X P E R IE N C E Digital Marketing Virtual Assistant Outsourced Doers | Remote Jan 2025 – Mar 2025 Scheduled social media posts using content calendars Assisted with creating graphic content using Canva Managed basic email marketing tasks Updated CRM entries and performed lead generation research Provided general administrative and marketing support to clients Customer Service Representative Open Access BPO – Wise (formerly TransferWise) January 14 2022 - June 26 2022 Handled phone and email support Resolved money transfer inquiries Assisted in account creation and conversion rate explanations Customer Service Representative Open Access BPO – LuckyVitamin November 8, 2020 - January 13, 2022 Provided email, phone, and chat support Assisted with order tracking, product inquiries, and modifications Customer Service Representative Alorica Inc. – DoorDash April 8, 2019 - September 18, 2020 Supported deliveries and merchant coordination Handled cancellations, order scheduling, and customer inquiries