Mar June M. Sebio

MAR JUNE M. SEBIO SALES TECH Casa Mira Subd. Brgy Camalig Jaro Iloilo City 5000 |-| - SUMMARY Results-driven Sales Technician with 7 years of experience bridging technical product expertise and customer-facing sales with customer service experience along the line. Proven ability to deliver demos, educate clients on technical solutions, and support sales teams to exceed targets. Skilled in CRM tools (e.g., Salesforce, Oracle, i.e. ), upselling, and troubleshooting technical issues to enhance customer satisfaction. Collaborates effectively with different teams and uses market insights to boost sales and simplify onboarding. Focused on delivering tailored solutions that meet customer needs and drive business growth. TECHNICAL SKILLS CRM Software Proficiency Market & Competitive Research Data Analysis & Reporting Technical Troubleshooting Solution Selling & Proposal Development Excel / SQL / data analytics Proposal writing & contract negotiation PROFESSIONAL EXPERIENCE Asurion, Tech Coach (Verizon) Sept 2021 - Present 24/7 Tech support via chat or phone using the Tech Coach app Device migration & setup, including smartphones and connected devices Performance tuning: speeding up devices, freeing storage, enhancing battery life Troubleshooting 3rd‑party app issues and assisting beyond standard support scopes Upselling when appropriate, often relating to protection plans or services Legato (Carelon), Behavioral Health CSR Dec 2020 - Sept 2021 Answer inbound calls and emails, listen empathetically, respond to inquiries about services, programs, and care pathways. Accurately record interactions, update electronic health records, log calls, and communicate client status to clinical or referral teams Identify urgent needs, direct clients to clinical teams or crisis services, and escalate complex issues appropriately . Uphold HIPAA confidentiality, meet call metrics, ensure policy compliance, and work closely with clinical and billing teams for smooth operations Financial Sales Advisor, HGS-Iloilo (American Express, AMEX) Feb 2020 - Dec 2020 Generate leads through cold outreach, campaigns, referrals, and partner networks; qualify prospects and schedule engagements Understand customer needs, present tailored solutions, and close sales of financial products, including charge/credit cards or merchant services Maintain CRM Records & Reporting Meet monthly sales targets, uphold compliance standards, and follow sales processes and controls EDUCATION Bachelor in Special Education, Major in Mental Retardation June 2010 - March 2015 West Visayas State University, Lapaz Iloilo City University of the Philippines High School General Luna St. Iloilo City June 2006 - May 2010