Manuelvis Albornoz

Manuelvis Albornoz. Customer Service Representative.-- - Education. University of Technology Superior de Oriente. Majored with a degree in English and Modern Languages. Anzoategui, Venezuela. Graduation Date: 2019. Experience Teleperformance. Bogotá Colombia. ● Customer Account Fraud Analyst, customer-focused with experience on technical issues, as well as fraud related terminology. ● Helped verify and analyze multiple accounts reported as fraud, using tools such as Microsoft, Excel, AI and knowledge on the subject as well as product to reach a determined result. ● Handling 6 tickets per hour, for a total of 42 the entire shift, for productivity goals. ● Document, track and monitor tickets to ensure solution and client satisfaction. Accedo Technologies. Bogotá. Colombia. ● Customer Service Representative. Maintained customer satisfaction with forward thinking solutions and active listening, addressing their needs and concerns as needed. ● Communicated professionally with colleagues, freelancers, and clients. ● Provided support to other internal agents, on the working product after learning the process and the subject. Leadership and Activities Teleperformance. Bogotá Colombia - 2022 and 2023. Provided support as coach to the new arrival of employees, as well as collected multiple service reports on how to further prepare the product to deliver exceptional service and experience on the client-oriented matter.. Skills: Technical: Excel, Microsoft, Google Workspaces, Social media Management, Troubleshooting. Language: English and Spanish. Soft skills: Active listening, empathy, time management, quick learner, team player, growth mindset.