Manuel Meribeles

 Manuel B. Meribeles OBJECTIVE: Self-motivated, energetic Virtual Assistant looking for a similar role for the client. Demonstrated ability to manage contact lists and customer spreadsheets and organize calendars, in a bid to provide administrative support to executives and sellers. WORK EXPERIENCE: Upwork: Lifestyle Solutions Address: Position: Team Leader Inclusive Dates: March 5, 2020 – August 27. 2025 Main Tasks: • Manage and provide support to agents, development coaching and customer escalations. • Handling Customer Support Calls (Inbound and Outbound) and resolving escalated customer concerns. • Inbound upselling and customer retention through Save-a-Sale (SaS) which is done by convincing the customer to keep the product in exchange for a partial refund • Performing welcome calls on new orders for fraud prevention • Coordinating with multiple teams to ensure they stay up to date with new processes Performance Highlight: Led fraud-prevention efforts by performing verification calls on new orders, screening orders and consistently catching high-risk transactions resulting in reduced chargebacks. Company Name: Teleperformance Address: Ayala Malls Vertis North, Mindanao Avenue 1105 Quezon City, Philippines Position: Operations Supervisor Inclusive Dates: June 2018 – December 2019 Main Tasks: • Responsible for keeping supervision and development of agents. • Continually evaluates and offers recommendations in order to improve performance. • Manages, develops and provides effective feedback to staff. • Responsible in handling customer complaints and manager escalations. • Provides skill builders and coaches for agent’s chat handling development and product knowledge. Company Name: Concentrix Philippines Address: EDSA cor West Ave., Brgy. Bungad, Quezon City Position: Assistant Manager Inclusive Dates: July 2016 – July 2017 Main Tasks: • Responsible for keeping supervision and development of agents. • Continually evaluates and offers recommendations in order to improve performance. • Manages, develops and provides effective feedback to staff. • Responsible in handling customer complaints and manager escalations. • Provides skill builders and coaches for agent’s chat handling development and product knowledge. Company Name: Concentrix Philippines Address: EDSA cor West Ave., Brgy. Bungad, Quezon City Position: Subject Matter Expert/TL Apprentice Inclusive Dates: June 2013 – July 2016 Main Tasks: • Responsible in providing support to the team. • Take full responsibility in the absence of the team leader. • Manages, develops and provides effective feedback to staff. • Responsible in handling customer complaints and supervisor escalations. Company Name: Concentrix Philippines Address: EDSA cor. West Ave., Brgy. Bungad, Quezon City Position: Customer Service Associate Inclusive Dates: August 2011 – June 2013 Main Tasks • Responsible for answering customer inquiries and provide assistance in terms of billing and technical issues. • Reports to Team Leader about call drivers and trends. • Upselling of products and provide recommendations for product enhancement/plan upgrade. Company Name: TELUS Address: Araneta Center, Cubao Quezon City Position: Customer Care Representative Inclusive Dates: May 2011 – August 2011 Company Name: TELETECH Address: Novaliches, Quezon City Position: Customer Service Representative Inclusive Dates: March 2008 – May 2011 Company Name: Teleperformance Address: Shaw Boulevard, Quezon City Position: Customer Service Representative Inclusive Dates: July 2007 – December 2008 EDUCATIONAL ATTAINMENT: Tertiary: BULACAN STATE UNIVERSITY Bachelor of Science in Industrial Technology Major in Electronics - Secondary: BULACAN STATE UNIVERSITY - Elementary: PAOMBONG ELEMENTARY SCHOOL - PERSONAL PROFILE: Date of Birth:February 4, 1971 Place of Birth:Pasay City, NCR, Philippines Age:54 yrs. old Height:167 cm Weight:175 lbs. Civil Status:Married Sex:Male Citizenship:Filipino I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs. MANUEL B. MERIBELES Applicant