Manuel Meribeles

With over 16 years of dedicated experience in customer service, I have built a strong and consistent track record of delivering exceptional support to clients and customers across various industries. Throughout my career, I have cultivated a deep understanding of customer needs, behaviors, and expectations, and I take pride in my ability to resolve issues efficiently, empathetically, and professionally. My approach has always been centered on delivering positive customer experiences while supporting business goals through excellent service delivery.

For the past 8 years, I have served in a leadership capacity as a Customer Service Team Leader, where I have been responsible for managing, mentoring, and guiding diverse teams of customer service representatives. In this role, I have developed strong leadership and coaching skills, helping team members grow in their roles while consistently meeting performance targets and KPIs. My leadership style emphasizes collaboration, accountability, and continuous improvement, which has resulted in higher team morale and improved customer satisfaction ratings.

One of my key strengths is problem-solving under pressure. I am adept at handling escalated customer concerns and turning challenging situations into opportunities to build trust and loyalty. Whether it's managing high-volume inquiries or implementing new service protocols, I approach each task with attention to detail, a sense of urgency, and a commitment to quality.

Over the years, I have worked closely with cross-functional departments including sales, operations, and technical support, ensuring seamless communication and service delivery. I’ve also contributed to the development and refinement of customer service processes, training materials, and performance evaluation tools that have improved overall team efficiency.

What sets me apart is my genuine passion for helping people and creating meaningful interactions. I understand that customer service is not just about solving problems—it's about representing the brand and building lasting relationships. I am also highly adaptable to changing technologies and systems, and have experience working with CRM platforms, ticketing tools, and call center analytics software.

I am now seeking a new opportunity where I can bring my experience, leadership, and customer-first mindset to contribute positively to a team and continue delivering service excellence. I’m excited to join an organization that values integrity, continuous growth, and exceptional customer care.