Manuel Martinez

MANUEL MARTINEZ CONTACT: PHONE - LINKEDIN https://www.linkedin.com/in/manuelmartinez-3a5b22143 EMAIL- CAREER HISTORY E-commerce VA | eBay, Amazon, Product Research & Listing Specialist Freelance / Remote Jan-2024 | Present • Managed A-to-Z operations for various eBay and Amazon stores, including product research, listing creation, and sales optimization. • Conducted in-depth product research using platforms like ZIK Analytics, AutoDS, and marketplace insights (eBay, Amazon, Walmart, AliExpress). • Created high-converting listings with optimized titles, SEO-rich descriptions, and professional-quality product images. • Handled order processing, fulfillment tracking, and post-sale support. • Performed basic photo editing and enhancement for product presentation. • Utilized tools like Google Workspace and Microsoft Excel for inventory and task management. • Maintained fast and accurate data entry for product uploads, catalog updates, and competitor monitoring. • Tools & Skills: ZIK Analytics · AutoDS · eBay Seller Hub · Amazon Seller Central · Product Listing Optimization · Order Fulfillment · Google Workspace · MS Excel · Data Entry · Photo Editing · Dropshipping BACK-OFFICE SPECIALIST & QA BEEPO INC. July-2018 | June-2025 • Monitored calls and chats to ensure quality standards, enhance the customer experience, and support agent performance improvement. • Developed and maintained data trackers using Microsoft Excel, VBA, and Google Sheets to support efficient data analysis and reporting. • Performed data migration and cleansing by identifying and correcting inaccurate records in the database. • Prepared daily and weekly workforce reports, including Agent Adherence and Efficiency metrics. QA VERIFIER STAFF BOOM (SWAKBPO) January-2018 | June-2018 • Evaluated all intake and presentation calls made by Licensed Agents to ensure compliance with clientestablished standards. • Prepared daily workforce reports. SALES & CLIENT SUPPORT SPECIALIST THESIS PRODUCTIONS INT'L SERVICES INC. (SPRIGHTLII) December-2015 | December-2017 • Identified business opportunities by researching prospects, evaluating their industry position, and analyzing potential sales strategies. • Resolved complex client issues through detailed incident analysis, effective problem-solving, escalation when needed, and thorough follow-up. • Logged and categorized inbound customer requests accurately, ensuring proper documentation of all issues. • Provided timely updates on case status and resolution through multiple communication channels, maintaining clear records in the service management system. CUSTOMER SERVICE REPRESENTATIVE IQOR PHILIPPINES INC. August-2013 | November-2015 • Assigned to three customer service programs: Cold Sales; Order Entry; Inbound & Outbound Customer Support. • Interacted with customers to provide accurate information and resolve inquiries, concerns, and service-related requests. • Collected and analyzed customer information to assess issues and identify appropriate solutions. • Accurately processed and documented call transactions using designated tracking and CRM software.