Manuel Martinez

I have a total of 12 years of experience in the BPO industry, where I’ve handled a wide range of roles, including Back Office Specialist, QA Analyst, Sales & Client Support Specialist, and Customer Service Representative.

In my 7 years as a Back Office Specialist and QA, I was responsible for data entry, quality monitoring, process improvement, and report generation. I also spent 6 months as a QA Analyst, where I monitored calls and chats to ensure quality standards and provided actionable feedback to improve agent performance.

As a Sales and Client Support Specialist for 2 years, I handled client inquiries, led research, and provided sales support. I also have 2 years of CSR experience, which sharpened my communication and problem-solving skills.

Throughout my career, I’ve developed strong skills in Excel, VBA, Google Sheets, and CRM tools, allowing me to efficiently manage data, analyze performance, and support operations with accuracy and attention to detail.

Skills:

• Data Entry and Data Management
• Advanced Microsoft Excel and VBA Proficiency
• Google Sheets and Google Workspace Tools
• Lead Research and Prospect Profiling
• CRM Tools and Database Management
• Attention to Detail and Accuracy
• Ability to Work Independently and Meet Deadlines
• Strong Communication and Problem-Solving Skills
• Quality Monitoring
• Report Generation and Performance Tracking
• Client Support and Sales Assistance