Manuel Afable

#2 ROMAN AYSON ROAD, CRESENCIA VILLAGE • BAGUIO CITY, PH 2600 PHONE- • E-MAIL- MANUEL C. AFABLE EMPLOYMENT 5/11/2015-present GFE Group Varsity Lakes, QLD Australia Market Researcher/Analytics/Customer Service/Data Entry  Perform research on companies and identifying appropriate contact person including their contact details and other general information of their businesses.  Call Companies within Energex Areas and set phone appointments for the Sales Team.  Interpret and analyze info received from Energy Retailers using basic electrical engineering techniques.  Use the data I’ve analyzed to make presentations onto Powerpoint to be presented to potential clients by the sales team in Australia.  Maintain our client database.  Personal Assistant to the Director of GFE Group. 12/11/2012-3/26/2015 UniVoip Systems Inc. Ottawa, CA Sales Manager/Customer Service/Lead Generation  Worked hand in hand with the CEO and Network Engineers to develop sales techniques to effectively identify and quantify strong, qualified new business opportunities.  Responsible for acquiring and maintaining new business opportunities by selling VOIP Solutions to Enterprise accounts and small business, which encompasses hardware, software and services to ensure individual success and meet the organization's business objectives.  Identify, qualify and close new strategic accounts.  Develop new leads through building relationships.  Proactively enter and track all leads and contacts through Web-based CRM  Effectively communicate and present to all executive levels an organized and complete value proposition.  Assist in troubleshooting needs of clients and offer after sales support.  Obtain contact details of decision makers from various companies to be called by our team. 9/11/2011-3/26/2015 SynerG Outsourcing Baguio City, PH Project Representative/Trainer/Team Lead #2 Roman Ayson Rd. 4/4/2011-10/10/2011 Pronunciation Teacher Talk Academy Baguio City, PH 3/26/2005-6/3/2007 Globallink Contact Solutions Baguio City, PH Telemarketer/Team Chief  As an agent I called for various Merchant Account Campaigns that predominantly involved setting phone conferences, physical visits, and the occasional hot transfers for the potential client to get in touch with the merchant providers’ analyst.  I was a consistent closer who set appointments in the range of 4-9 a day.  Motivating and inspiring agents to give their best while they were at work.  Consolidate and presents team records and documents on a timely manner, ensure accuracy of reports to avoid erroneous recording of data- Freelance English Tutor Baguio City, PH English Tutor  Taught conversational English to Koreans.  Developed curriculum suited to my clients’ proficiency in speaking the English language.  Employed self marketing strategies in order to gain clients- Financial Services Of North Am. Toms River, NJ Tele-Marketer/Junior Quality Analyst  Met daily quotas of the sales of unsecured visa cards.  Communicated effectively with clients to be able to sell the offered product.  Monitored calls to ensure that proper procedures were being adhered to and make sure that legal requirements were being met when sales were made.  Verification of a customers’ credit information was the sale was made by an agent. EDUCATION - UC-BCF Baguio City, PH BS HRM  Participated in the 2006 HRAB Culinary Competition. Finished 1st place in the Pizza Making Freestyle Contest, garnered 2nd place in the Dream Team competition and finished in 3rd place in Filipino Market Basket.  Member of the HRMT Debate Team- Montgomery College Associate’s Degree Rockville, MD  Accepted to partake in the English Skills Mentorship program for writers. - Toms River High School North Toms River, NJ SKILLS ▪ Excellent written and verbal English communication skills. ▪ Able to teach Call Center English. ▪ Ability to adjust to any environment and task. ▪ Creative thinker. ▪ Able to handle the stress that comes with any working environment. ▪ A selfless team player and able to perform duties independently. ▪ Proficient in Microsoft Word and Powerpoint. ▪ Technical support and customer service. Reference: Paul Graham Director GFE Group Phone:- Mobile:- Email:-Jamie Love CEO MatrixIT/Univoip Systems Tel: - Kenneth Marquez HR Administrator Synerg Outsourcing Inc. Mobile:- Chris A. Tuangco Team Lead/Learning Specialist Sitel Baguio Mobile:- Christine Smith Call Criteria Team Leader Mobile:-