Mansi Sharma

MANSI SHARMA 1927/1928, Room 401, Floor 3 Sushant Lok-1, Sector-43, Gurgaon Phone: - | Email:- Professional Summary Customer Service Professional with over 4 years of experience in the hospitality, telecom, and e-commerce industries. Proven ability to resolve customer concerns, support team onboarding, and maintain satisfaction. Certified in Six Sigma Yellow Belt with strong command over CRM tools and communication platforms. Work Experience Senior Representative - Operations Concentrix, DLF Gurgaon (Mar 2024 - Jun 2024) - Supported T-Mobile telecom customers with service inquiries and resolutions. Customer Service Representative TelePerformance, Gurgaon (Apr 2023 - Sept 2023) - Managed ADT home security customers over chat. Assisted with renewals, billing, and troubleshooting. Customer Service Representative Tech Mahindra, Noida (Jun 2021 - Apr 2023) - Represented ASOS e-commerce platform. Resolved complaints, assisted fellow agents, and trained new hires. Guest Service Executive Radisson Blu, Noida (Sep 2018 - Mar 2020) - Managed front desk operations, guest services, billing, and conflict resolution. Education Bachelor of Science in Hospitality and Catering Management Hope Institute of Hospitality Management, New Delhi (2016 - 2019) Skills - Six Sigma Yellow Belt Certified - CRM & Tools: Salesforce, Opera, Excel, Gnatta, Chudly, MMB, LivePerson, Atlas, Web Prolific, Onity, C2 Strengths MANSI SHARMA Hardworking, Calm, Patient, Adaptable, Disciplined Languages Hindi, English