Mansi Sharma

• I am a dedicated and results-driven customer service and operations professional with over five years of experience in diverse industries including telecommunications, home security, online fashion retail, and hospitality. Throughout my career, I have demonstrated a consistent ability to resolve customer concerns with empathy and efficiency, improve service quality, and support team collaboration.

Most recently, I worked at Concentrix as a Senior Representative handling the T-Mobile telecom process. This role sharpened my communication skills and taught me to manage time-sensitive queries while maintaining a customer-first approach. Prior to that, at Teleperformance, I represented ADT home security, providing chat-based support for membership renewals, troubleshooting, and billing issues. My calm and composed nature enabled me to address customer concerns patiently and effectively.

At Tech Mahindra, I supported customers of ASOS, a leading UK-based fashion retailer, over the Gnatta chat platform. I also played a mentorship role, guiding new joiners and supporting fellow agents. My time here strengthened my leadership skills and made me an advocate for teamwork and knowledge-sharing. I earned a Six Sigma Yellow Belt certification, which reflects my focus on quality and continuous improvement.

My hospitality roots began at Radisson Blu, Noida, where I managed guest services, billing, room assignments, and transport coordination. This role instilled in me a deep understanding of client satisfaction, professionalism, and adaptability in fast-paced settings.

I bring a versatile skill set including proficiency in Salesforce, Opera, Excel, Gnatta, LivePerson, Atlas, Chudly, MMB, Web Prolific, and C2, which allows me to work efficiently across multiple platforms. I am fluent in Hindi and English, which enhances my ability to communicate with diverse clients.

My strengths lie in my patience, adaptability, calmness under pressure, discipline, and ability to create positive experiences for both customers and colleagues. I thrive in dynamic environments and take pride in delivering solutions that leave a lasting impact.

With a Bachelor’s degree in Hospitality and Catering Management from Hope Institute, I am now seeking new opportunities where I can contribute my skills and experience to a growth-focused organization, continue learning, and make meaningful contributions to team and customer success.

Let’s connect if you’re looking for someone who can bring calm, clarity, and commitment to your customer service or operations team.