Manoj Yc

 Manoj Y C Mobile: - Email- To be professionally associated with an esteemed organization with an objective to accept the challenges and utilize my knowledge more meaningfully in the sphere of IT field and to work towards the goals of the organization. Experienced Information Technology lead well-versed in infrastructure daily operations Management. Forward-thinking and strategic leader with 10 + years of experience. Recognized operational streamlining and positive leadership style. IT Manager Accenture Operations Service Pvt Ltd (Former AIG Analytics Ltd) - July 2020 Manage IT team to successfully build & sustain the AIG infrastructure including Application, Desktops & other IT infrastructure devices/Servers. End User support which includes VDI,Hardware,Application related issue. Oversaw daily performance of computer systems & immediately respond to issue . Conferred with management to advice & plan for short-term & long-term IT system upgrade needs. Coordinated projects, including defining scope, managing milestones & maintaining strong relationship with all the stakeholders. Worked closely with management teams to plan, develop, coordinate & execute the projects. Manage service provider relationship’s delivering data communications & other infrastructure service to the company. Maintain, update & routinely work with asset management team. Ensure escalated service requests &SLA's are handled in a timely manner. Change management Provide end user communications for service outages & system upgrades. Vendor management for IT procurement. Drive continuous improvement for ITSM. Operation’s Analyst British Telecom | Bengaluru | Aug 2017-July 2020 Providing remote support for around 3000 windows server across the UK region. Manage & supervise offshore team working in the IT Operations area Coordination with the technical team in building of new servers in virtual, physical environment & Decommission of legacy servers Modifying Virtual machine configuration. Working on Incident, Change management using Clarify Bridge and HPSM tool & following standard operation procedures (ITIL) Windows server patching using Big fix tool. Taking Snapshot of host servers & restoration, Cold & Hot Migrations of VMs Coordinate with vendors for hardware troubleshooting & replacement. Provide weekly and monthly reports to senior management. Technical Service Specialist IBM Pvt Ltd| Bengaluru | Jan 2014- Aug 2017 Responsible for maintaining around 600 Windows Servers. Working on Incident, Problem & Change management tickets & following standard operation procedures (ITIL) Creating and Configuration virtual machines, installing VM Tools into VM’s and allocating for end user. Responsible for server build in the virtual environment and performing patching activity. Assigning permissions on user’s home folder and managing Users/Groups. Decommissions of the servers. Modifying Virtual machine configuration (Increasing Disk, Memory and CPU). Customer support Engineer STI InfoTech | Bengaluru | Jan 2012 - Dec 2013 Managing the Incident Tickets (Assigning & Solving) through SMT Tool Preparing Reports and documentation according to Process Installation, configuration& maintenance of Windows XP and Win 7 Working Experience in Active directory Assigning rights & Permission to users on required folders and files. Creation of new user id & Resetting the password Troubleshooting general Hardware failure and Operating system Educational Credentials B.E in Computer Science