Manoj Yc

Experienced Information Technology lead well-versed in infrastructure daily operations 

 Management. Forward-thinking and strategic leader with 10 + years of experience. Recognized

 operational streamlining and positive leadership style

·        Manage IT team to successfully build & sustain the AIG infrastructure including Application, Desktops & other IT infrastructure devices/Servers.

·        End User support which includes VDI,Hardware,Application related issue.

·        Oversaw daily performance of computer systems & immediately respond to issue .

·        Conferred with management to advice & plan for short-term & long-term IT system upgrade needs.

·        Coordinated projects, including defining scope, managing milestones & maintaining strong relationship with all the stakeholders.

·        Worked closely with management teams to plan, develop, coordinate & execute the projects.

·        Manage service provider relationship’s delivering data communications & other infrastructure service to the company.

·        Maintain, update & routinely work with asset management team.

·        Ensure escalated service requests &SLA's are handled in a timely manner.

·        Change management

·        Provide end user communications for service outages & system upgrades.

·        Vendor management for IT procurement.

·        Drive continuous improvement for ITSM.