MANILYN T. LIRIOS
CUSTOMER SERVICE & ADMIN SPECIALIST
PROFESSIONAL SUMMARY
Results-driven Remote Customer Support & Sales Professional
with years of experience in appointment setting, inbound &
outbound sales, CRM management, and order processing.
Proficient in handling high-volume calls, lead generation,
scheduling, and customer service in remote work environments.
Skilled in using CRM platforms and digital tools to track workflows,
manage customer interactions, and drive sales conversions.
CONTACT
Phone: -
Email:-Address: Cavite City, Philippines
LinkedIn: www.linkedin.com/in/lhyn-liriosb58b03245/
WORK EXPERIENCE
Remote Order Processing Specialist (Upwork, Partime)
AVAS Flowers (Upwork) | March 2024 - May 2024
Managed high-volume online order processing for floral arrangements, ensuring on-time fulfillment.
Negotiated pricing & availability with vendors to maximize customer satisfaction & company
profitability.
Communicated with customers via phone, email, and chat to handle order modifications, cancellations,
and refunds.
Used CRM tools to monitor workflows, track orders, and maintain accurate records.
Remote Appointment Setter (Freelance, Partime)
The Joint Chiropractic | October 2024-December 2024
Handling Outbound calls, guiding patient through the appointment booking process via phone or online
booking link,.
Ensuring seamless appointment coordination and reduced wait times
Ultimately improving clinic operations and patient satisfaction.
Used CRM tools to monitor workflows, & calendar management
Retail Sales Representative |(Freelance, Partime)
The Bradford Exchange · Part-time | Aug 2023 - Oct 2023
Handlling eCommerce sales, order processing and customer service
Assist customer with product inquiries , manage orders, and ensure a seamless purchasing experience
key skills for supporting an online retail business
Accurately log all customer interactions, issues, and order sent in the CRM system to ensure a clear record of
customer communications
Sales & Customer Support Representative
iQor Philippines (T-Mobile Account) | May 2023 - Sept 2023
Responded to inbound & outbound customer inquiries regarding T-Mobile services, promotions,
and billing.
Used CRM tools to log customer interactions and manage accounts.
Upsold & cross-sold additional services to enhance customer experience
Resolved customer issues efficiently, ensuring high customer satisfaction ratings.
Remote Admin & Logistics Coordinator (Corporate Moving)
Sirva/BGRS Philippines | June 2022 - Dec 2022
Managed documentation, scheduling, and work orders for corporate relocations.
Coordinated logistics between clients, moving teams, and internal departments.
Handled email management & data entry, updating CRM systems for tracking and reporting.
Process contracts, invoices, and sales inquiries using internal CRM tools.
Provide regular status reports to management .
Outbound/Inbound Sales Call Center Agent
TATA Consultancy (Bpo Company)
Respond to incoming customer calls and inquiries regarding CGI’s telecommunications products and services,
providing accurate information and assistance
Actively promote and sell CGI’s services, including internet, phone, and bundled packages, to meet or exceed sales
targets.
Address and resolve customer issues, including service inquiries, billing questions, and technical support
requests, ensuring a high level of customer satisfaction.
Maintain a thorough understanding of CGI’s offerings, promotions, and pricing structures to effectively
communicate value propositions to customers.
Process customer orders accurately, ensuring all necessary details are captured and documented in the CRM
system.
Identify opportunities for upselling or cross-selling additional services based on customer needs and preferences.
Outbound/Inbound Representative/ Technical Support
Afni Philippines (Bpo Company) December 2019 - August 2021
Respond to inbound customer inquiries related to Verizon services, including billing questions, service issues,
and technical support, ensuring a high level of customer satisfaction.
Make outbound calls to customers for follow-up inquiries, sales promotions, and account verification,
maintaining engagement and building rapport.
Accurately log all customer interactions, issues, and resolutions in the CRM system to ensure a clear record of
customer communications
Identify and act on upselling or cross-selling opportunities based on customer needs and preferences while
adhering to company policies.
Outbound/ Inbound Sales Representative
TSD Global- January 2017 - December 2019
Make outbound calls to potential customers to promote telco products and services, discuss plans, and close sales.
Handle inbound sales inquiries from customers looking to purchase or upgrade telco services, providing accurate
information on products, promotions, and packages.
Engage with customers in a friendly and professional manner, identifying their needs and offering tailored solutions to
meet their communication or service requirements.
Maintain a strong understanding of telco products, services, pricing, and promotions to effectively present options
and offer recommendations to customers.
Use persuasive communication techniques to convert leads into customers and upsell or cross-sell additional
services, such as phone plans, data packages, or bundled services.
Accurately process orders and ensure all customer information is logged correctly in the CRM or sales system
Account Executive / Records Management & Storage
AGS FOUR WINDS International Movers -February 2015 - January 2017
As Account Executive for Records Management & Storage I am, responsible for managing relationships with clients
who require secure and efficient storage solutions for their records and documents. This role involves , managing
client accounts, and ensuring the secure and compliant storage, retrieval, and destruction of client records, work
closely with internal teams to ensure client needs are met, while maintaining a high standard of service.
Records Management Solutions:
Understand client needs for document storage, digital conversion, secure destruction, and retrieval services
Coordinate with internal operations teams to ensure accurate and secure storage of records in compliance with
industry standards and legal regulations.
Offer customized records management strategies, including digitization, off-site storage, and secure destruction of
physical documents
EDUCATION
St. Chamuel institute of technology
Associate in Computer Science | 2008 – 2010
SKILLS
Remote Customer Support & Sales (Inbound/Outbound)
Appointment Setting & Lead Generation
Email, Chat & Phone Support
CRM & Order Management (Zendesk, AMOS, Internal CRM)
Dispatch Coordination & Scheduling
Sales, Upselling & Retention Strategies (B2B & B2C)
Social Media Management
Graphics Design with Canva
