Manar Bouadhla

Manar Bouadhla CUSTOMER SUPPORT AGENT ABOUT ME CONTACT Dedicated, detail-oriented, and customer-focused professional with experience in customer - support as well as freelance digital services. Experienced in responding to customer queries, addressing problems effectively, and managing a smooth customer experience. Experience managing high-volume communications, providing logistical support, or supporting e-commerce users. Excellent problem-solving and communication skills, with experience in fast pace environments. Keen and driven professional with a passion for providing excellent service and EDUCATION maximizing customer satisfaction. Look forward to work in an environment where I can utilize my experience in customer support/business operations. Bachelor degree : ISLAIN (2020/2022) High School Diploma : LTM High School (2017/2020) EXPERIENCES 2024/NOW INTERESTS FREELANCE WORK Managed social media accounts and customer interactions for small businesses. Freelance Assisted with online sales, order processing, and responding to customer inquiries. Handled administrative tasks, including email correspondence and follow-ups. E-commerce & Online Shopping – Interested in how digital marketplaces work and customer engagement strategies. Language Learning & Communication – Passionate about learning new languages and improving cross-cultural communication. Swimming & Focused Discipline – Enjoy activities that require persistence, adaptability, and goal-setting. Creative Expression through Drawing – Appreciate visual storytelling and design as a form of communication. Helped optimize customer service processes to improve response times and engagement. 2023/2024 CUSTOMER SUPPORT AGENT Supported Vinted users with account issues, transactions, and dispute Transcom resolution. Assisted customers with refunds, returns, and order-related inquiries while following company policies. Managed a high volume of customer requests via multiple communication channels. Provided clear and effective solutions, ensuring a positive customer SKILLS Customer Service & Support Problem-Solving & Conflict Resolution Effective Communication (Verbal & Written) Multitasking & Time Management Order & Shipment Tracking Dispute Resolution & Refund Processing Email & Chat Support Handling Sales & Customer Retention Strategies Team Collaboration & Adaptability experience. 2022/2023 CUSTOMER SUPPORT AGENT Assist Digital Provided customer support for UPS, assisting clients with shipment tracking, delivery inquiries, and issue resolution. Handled inbound and outbound calls, emails, and chats, ensuring prompt and professional responses. Assisted customers with account-related concerns, service modifications, and troubleshooting shipment issues. Maintained accurate records of customer interactions and escalated cases when necessary. LANGUAGES CERTIFICATES Arabic: English: French: Italian: Customer Service & Support Certification (CSSC) Google Digital Marketing & E-commerce Certificate SOFTWARE SKILLS CRM Systems: Zendesk, Freshdesk, Salesforce Communication Tools: Microsoft Outlook, Gmail, Slack Ticketing Systems: LiveChat, Intercom, Help Scout Order & Shipment Management: UPS Tracking Systems, FedEx, DHL Express Tools Office Productivity: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Drive) Social Media Management: Meta Business Suite, Hootsuite, Canva (for content creation)