Manar Bouadhla

Hi, I’m Manar Bouadhla, a dedicated and customer-focused professional with experience in customer support, digital communication, and e-commerce management. My background includes working as a customer support agent for major brands like UPS at Assist Digital and Vinted at Transcom, where I handled high-volume customer inquiries, shipment tracking, dispute resolution, and order processing. Through these roles, I developed a strong ability to communicate effectively, solve problems efficiently, and provide a seamless customer experience.

Beyond structured corporate environments, I have also gained valuable experience through freelance work, managing social media accounts and assisting with online sales for small businesses. This experience has sharpened my adaptability and ability to connect with customers in a more personalized and engaging way. I thrive in fast-paced environments, where I can use my multitasking skills and problem-solving mindset to enhance customer satisfaction.

I am proficient in various customer service tools and platforms, including Zendesk, Freshdesk, Salesforce, and LiveChat, as well as communication tools like Slack, Microsoft Outlook, and Gmail. Additionally, I have experience using social media management tools like Meta Business Suite and Canva, which help me create engaging content and manage customer interactions effectively. My ability to work across multiple platforms allows me to provide top-tier support in both traditional and digital spaces.

Fluent in Arabic, English, French, and Italian, I bring a multilingual advantage to my work, allowing me to assist a diverse customer base with ease. Whether it’s handling inquiries, resolving issues, managing online interactions, or optimizing customer service processes, I am always committed to delivering a high-quality experience.

Beyond work, I have a passion for e-commerce, online shopping, language learning, and creative expression through drawing. I believe that customer service is not just about solving problems—it’s about building meaningful connections, making processes smoother, and ensuring every customer feels valued.

If you’re looking for a reliable, detail-oriented, and customer-driven professional, I’d love to be part of your team. Let’s connect and see how I can help your business grow through exceptional customer support and digital expertise.