Mamdam Joy Nankam

MAMDAM JOY NANKAM Jos Plateau State, Nigeria-- mailto-www.linkedin.com/in/joy-mamdam Virtual Assistance || Customer Support|| Project Management ||Sales. PROFESSIONAL SUMMARY Results-Driven Virtual Assistant and Customer Service professional experienced in delivering exceptional support and ensuring projects are completed on time with meticulous attention to detail. Thrives in dynamic, virtual environments, exceeding customer expectations by providing innovative solutions and building strong relationships. Skilled in organization, communication, and delivering top-notch client support. RELEVANT SKILLS Virtual Assistance/Administrative Duties ● Tech-Savvy Organizer: Proficient in a variety of communication and project management tools (Zoom, Slack, ClickUp, Google Suite, etc.) to streamline collaboration and workflows. ● Process Improvement Specialist: Identifies opportunities to enhance record management and other processes through innovative approaches. ● Office Efficiency Expert: Ensures smooth operation by managing equipment inventory, proactively ordering supplies, and implementing efficient restocking systems. ● Calendar & Scheduling Master: Manages individual and team schedules with ease, considering time zones. Books meetings and sends timely reminders. ● Reporting & Research Pro: Creates insightful reports backed by research and industry best practices. Recommends data-driven solutions for optimal results. ● Multitasking Powerhouse: Handles administrative tasks and data management confidently, ensuring a smooth and efficient work environment. Customer Service ● Customer Champion: Achieved a 40% upsell rate by exceeding customer expectations and building trust (30% to 60% engagement). ● Service Rockstar: Consistently recognized for exceptional customer service, accurate data entry, exceeding order fulfillment expectations, and a team-oriented approach. ● Communication Hub: Manages incoming and outgoing calls (internal and external) providing office, technical, and other support while keeping track of client needs for optimal service. SALES & MARKETING ● Sales & Marketing Strategist: Collaborates with the sales team to implement and analyze initiatives that drive revenue growth. Proficient in email marketing tools (e.g., Sendinblue, Mailchimp). ● Lead Generation Expert: Reaches out to leads, builds pipelines, and manages client interfaces. Increases customer satisfaction by recommending products that meet specific needs. RESEARCH ● Research Mastermind: Quickly and efficiently researches clients' brands, industries, and markets to provide valuable insights. WRITING ● Skilled at crafting clear and concise business communications (letters, reports, memorandums) for effective information flow. Leadership and Management ● Influences, attracts, and builds relationships with talented individuals. Coaches, develops, and supports employees for a successful and collaborative team environment. Communication ● Clear Communicator: Excellent written and verbal communication skills, adept at tailoring messages to diverse audiences. WORK HISTORY 12/2023 Customer Care Representative to Elixir Global Trade Current 04/2019 French Teacher to Wizzy Montessori Port Harcourt 03/2020 EDUCATION Bachelor of Art: French University of Jos - Plateau State TRAINING AND CERTIFICATIONS ALX Africa ● AiCE(AI Career essentials) in View ● Virtual Assistant Digital Witch Community ● On demand IT Skills Institute of Arts, Management and Professionals ● Customer Care Professional ● Project Management Managvis ● Digital Marketing AWARDS & RECOGNITIONS ● Award Recipient, National Youth Service Corps(NYSC) Member, Rivers State, 2020 Achieved measurable youth empowerment and inclusiveness.