Mamdam Joy Nankam

I am a passionate and driven professional with a strong foundation in customer support, lead generation, virtual assistance, and telemarketing, project management. I thrive in fast-paced environments where I can leverage my diverse skillset to build positive relationships, resolve inquiries efficiently, and ultimately contribute to exceeding client expectations.

Customer Support Expertise:

• 1 year of experience providing exceptional customer service through various channels (phone, email, live chat).
• Proven ability to troubleshoot issues quickly and efficiently, ensuring a positive resolution for customers.
• Skilled at de-escalating complex situations and maintaining a calm and professional demeanor.
• Adept at utilizing internal knowledge bases and resources to provide accurate and timely information.
• Exceptional communication skills, ensuring clear and concise explanations to customers of all technical backgrounds.

Lead Generation Prowess:

• Demonstrated ability to identify and qualify** potential leads through cold calling and targeted outreach strategies (including tools like Hubspot and Apollo).
• Skilled at crafting compelling sales pitches that highlight the value proposition and address customer needs.
• Experience in utilizing various CRM platforms (Salesforce, Zendesk, Freshdesk, Intercom) to track and manage leads effectively.
• Proven success in converting leads into paying customers, exceeding set goals consistently.

Virtual Assistant Powerhouse:

• Adept at providing comprehensive administrative and operational support to streamline workflows and improve efficiency.
• Skilled in managing calendars, scheduling appointments, and handling travel arrangements using tools like Calendly.
• Proficient in utilizing various productivity tools (e.g., Google Suite, Asana, Trello, Monday.com, ClickUp) to keep projects organized and deadlines met.
• Possess excellent written and verbal communication skills in both English and French, ensuring clear and concise communication with clients and colleagues.

Telemarketing Tenacity:

• Extensive experience in conducting outbound calls to promote products and services.
• Strong understanding of target audiences and their needs, allowing for personalized and effective communication.
• Skilled at overcoming objections gracefully and maintaining a positive and professional demeanor.
• Proven ability to meet and exceed sales quotas through effective communication and persuasive tactics.

Beyond Skills:

I am a highly motivated individual with a strong work ethic and a commitment to continuous learning. I am a team player who thrives in collaborative environments (using tools like Slack) and possesses a positive and enthusiastic attitude. I am confident that my diverse skillset, fluency in English and French, and proficiency with industry-leading tools like Hubspot, Zendesk, Freshdesk, Intercom, Salesforce, Apollo, Trello, Monday.com, ClickUp, Calendly, and Slack will be a valuable asset to your team.