Makuochukwu Faith Ugwuanyi

MAKUOCHUKWU UGWUANYI​ Enugu, Nigeria | - |-| LinkedIn PROFESSIONAL SUMMARY Detailed-oriented, tech-savvy professional Administrative and Executive Virtual Assistant with over 3 years of exceptional administrative and customer support expertise. Skilled in managing schedules, handling correspondence, process improvement customer communication, streamlining workflows, and maintaining accurate records. Proficient in CRM systems, email management, and conflict resolution, with a proven track record of exceeding customer satisfaction targets. Adept at multitasking in dynamic environments, fostering client relationships, and driving organizational efficiency to support business goals. CORE SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Virtual Assistance Administration Calendar Management & Email Correspondence Document Preparation & Data Organization CRM Tools (Zendesk, Salesforce) Customer Support & Conflict Resolution Workflow Optimization & Team Collaboration Microsoft Office Suite, Google Workspace PROFESSIONAL EXPERIENCE Real Estate Representative T C Luxury Homes | Oct. 2023 – Aug. 2024 ●​ Delivered white-glove service from property tours to closing, ensuring seamless and confidential client experience tailored to elite lifestyles. ●​ Leveraged digital marketing, virtual tours , and international listings to attract global buyers for exclusive properties. ●​ Delivered exceptional customer support to high-value clients via phone, email, and live chat, addressing inquiries related to property listings, showings and transaction processes. ●​ Managed contracts, lease agreements and closing documents while ensuring compliance with company policies and real estate regulations. Customer Support Representative Charles & Sons Ltd | July. 2020 – May. 2021 ●​ Managed phone communications with contractors, builders, and vendors. ●​ Maintained purchased orders, invoices and shipping documents with precision, contributing to a 98% accuracy in order fulfillment. ●​ Resolved customer complaints and inquiries promptly, reducing first response time by 30% and improving overall customer retention by 20%. Administrative Assistant Enugu South Local Government Council | August. 2018 – July. 2019 ●​ Managed daily calendars, scheduled meeting, coordinated across global time zones. ●​ Assisted in budget preparation, procurement processes, and inventory management, contributing to improved resource allocation and cost efficiency. ●​ Managed and distributed memos and information within the ministry, coordinated activities and meetings with the other department. Sending weekly and monthly reports to the appropriate channels. EDUCATION Bachelor of Science in Industrial Relations & Personnel Management​ Caritas University, Enugu | 2018 TRAINING / CERTIFICATIONS ●​ IT Support Skills – Digital Witch Community | 2025 ●​ Data Entry Tools and Techniques – Alison’s Online | 2025 TOOLS AND PLATFORMS Clickup,Asana, Zapier, Slack, Trello, Monday.com, HubSpot, Calendly, Zendesk, Freshdesk ,Airtable.