Makuochukwu Faith Ugwuanyi

I’m a highly organized and tech-savvy Virtual Assistant and Customer Support Specialist with several years of experience supporting businesses remotely across various industries. My background spans administrative assistance, CRM management, customer engagement, workflow automation, and team coordination.

Over the years, I’ve worked with startups, small businesses, and busy entrepreneurs, helping them stay on top of their daily operations while improving efficiency and customer satisfaction. I specialize in handling administrative tasks such as calendar and inbox management, travel coordination, client communication, and data entry. I'm also confident managing customer inquiries, support tickets, and live chat interactions, ensuring timely resolutions and a positive client experience.

One of my core strengths is being able to quickly learn and adapt to new systems and tools. I’m proficient in a wide range of platforms including Trello, ClickUp, Airtable, Asana, Notion, HubSpot, Freshdesk, Zendesk, Google Workspace, and Microsoft Office Suite. I also use automation tools like Zapier and Make (Integromat) to streamline workflows and reduce manual tasks.

In my recent roles, I’ve been trusted with more than just administrative duties, I’ve supported internal teams with project coordination, created SOPs, handled CRM updates, and assisted with onboarding new clients or team members. I’m detail-oriented and take pride in ensuring processes are followed correctly and deadlines are met.

Whether it’s scheduling back-to-back meetings across time zones, managing hundreds of support tickets a week, or building automated workflows that save hours of work each month, I bring efficiency, professionalism, and a can-do attitude to everything I do.

I’m passionate about being the support system that allows business owners and teams to focus on what they do best. My goal is always to contribute meaningfully to business growth and customer success.