Majolagbe Ebenezer Oluwafemi

MAJOLAGBE, Ebenezer Oluwafemi 19, Ajangboju Street, General Gas, Akobo, Ibadan, Oyo State www.linkedin.com/in/ebenezer-majolabe-a- (LinkedIn) - & --To Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company PERSONAL BIO-DATA Date of birth: 9th January, 1989. Gender: Male. State of Origin/Local Govt. Area: Oyo/Ibadan North East. SKILLS Hard Skill  Bank Software: RCU guidelines, RBG/CCB Credit, TODs, Overstepping, CRMS., Credit Axe Portal.  Accounting Principles: Peachtree, GAAP.  Customer Service Software: Customer Lifecycle Management, Agility, Siebel CRM  Operation System: Windows 7,8 and 10 packages  Microsoft Package: Excel, Word, Access, PowerPoint & Outlook Bank and Customer Service  Manual Bank Organisation  Structure Bank Organisation  Administration Policies  Technology Expertise  Patience  Quality Assurance  Detail-Oriented  Research  Troubleshoot  Responsibility Interpersonal skill  Accuracy Communication  General Business Knowledge  Flexibility  Teamwork  Leadership  Independence  Confidentiality  Time Management  Data Entry Management EMPLOYMENT HISTORY Polaris Bank Limited (SOL Nigeria) Priority Banking Relationship Officer February, 2020 - Till date  Maintain good relationships with clients so that the business can maximize the value of those relationships.  Identify key contacts at potential client companies to establish and foster relationships.  Participate in one-on-one meetings with clients to explain services to guide their choices. Understand the problems and challenges of clients and identify ways the business could better those needs.  Grow the business by identifying new sales and business development opportunities.  Monitor and assess the activities of our competitors to proactively satisfy and retain our clients.  Resolve any customer complaints promptly and professionally.  Follow up on any customer call or pending service issues & complaints and identify defects and the root cause behind them.  Seek opportunities to cross-sell or upsell to existing clients.  Provide excellent service to maintain a positive reputation for the business.  Set revenue targets and develop and execute a strategy to meet them. MTN Nigeria (iSON BPO International Limited, Ogun State) Customer Service Specialist Nov 2015 - Dec 2018  Answered incoming calls and responded to customer’s emails.  Managed and resolved customer complaints.  Sold products and placed customer orders in the computer system.  Identified and escalated issues to supervisors.  Provided product and service information to customers.  Researched required information using available resources.  Researched, identified, and resolved customer complaints using applicable software.  Processed orders, forms, and application.  Routed calls to appropriate resources.  Documented all call information according to standard operating procedures.  Recognized, documented and alerted the management team of trends in customer calls.  Followed up customer calls where necessary.  Upsold products and services.  Completed call logs and reports. Ibadan North Local Government, Oyo State Accounting Intern 2008 - 2009  Successfully completed all Journal Entries and Balance Sheet accounts reconciliation.  Collaborated with the accounting team to prepare for an upcoming audit.  Assisted with the financial report, preparation process, and learned to track and analyze financial information.  Assisted with research, filing, data entry, and recording and maintaining accurate and complete financial records.  Prepared financial reports, such as balance sheets and income statements, invoices, and other documents.  Handled sensitive or confidential information with honesty and integrity.  Took on additional tasks or projects to learn more about accounting and office operations. Universal Group of Schools Igarra (NYSC) Accounting Teacher March 2013 - March 2014  Evaluated and graded students' class work, assignments and papers.  Compiled, administered, and graded examinations, or assign this work to others.  Initiated, facilitated, and moderated classroom discussions.  Maintained student attendance records, grades, and other required records. EDUCATION Moshood Abiola Polytechnic, Abeokuta, Ogun State 2012 HND in Accounting (Upper Credit) Grace Polytechnic, Omu Ijebu, Ogun State 2008 OND in Accounting (Distinction) Federal Science and Technical College, Ijebu Imushin, Ogun State 2005 NABTEB Certificate TRAININGS/CERTIFICATIONS MTN How May I Help You ACHIEVEMENTS AND AWARDS  Exceeded the Company’s sales goals by 100% owing to effective customer service acumen. 2015       Resolved customer’s complaints while identifying problems and taking appropriate corrective action. Demonstrated professional etiquette and manners, improving 30% positive feedback immediately. Recognized by the management as the best customer service representative. Awarded Face of ISON BPO Award.. Received commendation from supervisors and recommendation from peers. Diligently responded to over 180 calls in an 8 hours shift per day . HOBBY Exercising, HealthCare Outdoors activities, Team or Individual Sports Travel SKILL-BASED LANGUAGE English and Yoruba REFEREES Available on request