Nate Ishaya Maitims
Address: HU-1088 Budapest, Múzeum utca 19). | Tel: -. | Email:-SUMMARY
● Dedicated and driven with excellent experience as a virtual assistant and customer service representative.
● Skilled at providing exceptional services to clients.
● A certified virtual assistant.
EDUCATION
Caleb University- Lagos Nigeria
Bsc. Biochemistry
2019 - 2022
WORK EXPERIENCE
Health Insurance Desk Officer
Ultramed Specialist Hospital- Abuja, Nigeria
2025
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Processed and reviewed insurance claims for accuracy and compliance with policy guidelines.
Provided detailed policy explanations to clients, including coverage limits, co-pays, and deductibles.
Verified patient eligibility and benefits with insurance providers prior to service delivery.
Handled claim submissions, denials, appeals, and reimbursements in accordance with regulatory standards.
Collaborated with healthcare providers and insurance carriers to resolve billing discrepancies.
Maintained up to date knowledge of health insurance policies, including Medicare, Medicaid, and private
plans.
● Entered and updated insurance information in electronic medical record (EMR) systems with high accuracy.
● Assisted patients with insurance inquiries, premium payments, and pre-authorizations.
● Conducted audits of claims and billing records to ensure integrity and prevent fraud.
Customer Service Representative
Ultramed Specialist Hospital- Abuja, Nigeria
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● Demonstrated exceptional communication skills, both verbal and written, to effectively engage with
customers and resolve inquiries.
● Managed multiple projects efficiently, showcasing organizational proficiency, and assisted in social media
management and customer relations.
● Strengthened problem-solving capabilities by addressing customer complaints and providing tailored
solutions.
Virtual Assistant
Mamo Security Company - Nigeria
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● Efficiently managed the CEO’s schedule, including booking meetings, travel, and lodging, while
maintaining a well-organized calendar.
● Handled communication channels, including calls, emails, social media, and chat, ensuring timely
responses and support.
● Coordinated across departments to ensure seamless scheduling and maintained an organized
documentation system for optimal efficiency.
Medical lab assistant Intern
2021
Omni Medical Center and Advanced Fertility Clinic - Lagos State, Nigeria
● Conducted routine laboratory tests, collected patient specimens, and accurately recorded results in
laboratory information systems.
● Prepared samples for analysis following established protocols, demonstrating strong attention to detail
and adherence to laboratory standards.
SKILLS
Communication skills
Critical thinking
CRM management tools
Good organizational skills
Time management
Versatile
Hausa - Native
French - Beginner
LANGUAGES
English - Expert
