Maisie Nzive
P.O Box-, Ongata Rongai
Tel:-
Email:-
Personal Statement
I am a highly motivated person with a firm commitment towards my work and organization;
Identifying with the core values and objectives of the organization greatly contributes towards this
commitment.
Experienced IT professional, with years of success leading all phases of diverse technology projects
with good experience in design, development and implementation of business applications in
client/server and Web based Environments. This raises the competency levels and builds a culture
of inclusion and excellence.
Key Professional Skills:
● Project life cycle management, quality assurance, system migrations, project scheduling,
team leadership, budget planning database and SQL.
● Working knowledge of SQL Databases & basic network configuration
● Able to plan, implement and formulate strategies by using and/or adapting tactics
● Excellent interpersonal and communication skills
● A team player with unquestionable integrity and respect for diversity
● Ability to learn and master employer-specific software
● Complex problem solving
Languages:
Fluent English and Swahili
Work Experience:
NGENI IO Limited August 2022 to present
Product Manager
Duties and Responsibilities:
Convert business values of product capabilities to sales
Organize and lead product launch for new products.
Track and report key metrics to drive future product developments
Gathering customer feedback to further improve our products
Oversee product throughout the product life cycle
Coordinate with respective teams regarding product launch and go to market strategies
Define product vision, product road map and product positioning.
Oversee and manage the company’s internal and external projects
MijiniTech April 2022 to July 2022
Business System Analyst
Duties & Responsibilities:
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Analyzing client’s business needs.
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Liaising between the Software Engineering department and the Management.
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Understanding the company's strategic business needs and aligning priorities to match the
same.
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Developing products, business cases, plans and proposals for the company.
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Writing technical & sales proposal for submission to potential clients
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Analyzing the design of technical systems and business models.
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Utilizing IT data for business insights.
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Sourcing and implementing new business technology solutions.
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Finding technological solutions to business requirements.
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Producing reports on application development and implementation.
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Running A/B tests and analyzing data.
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Analyzing data to inform business decisions.
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Identify and resolve project issues
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Analyze complex business problems and determine an IT solution
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Gather data and analyze business and user needs
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Provide recommendations on hardware and software procurement to support client's
business goals
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Coordinate the development of documentation to enable implementation and turnover of
the process of system
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Define objectives and scope of business system
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Work closely with managers and end users to determine best IT solution
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Conduct project implementation & post-project evaluation
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Enhancing the quality of company products and services
Medbook Africa – July 2021 to March 2022
Manager Application Support
Duties & Responsibilities:
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Apply negotiation styles accordingly when managing stakeholders.
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Classify change requests according to business guidelines and service-level agreements.
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Communicate proposed work plans to the senior management and application support
team.
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Communicate the application support policies, procedures and SLA to the relevant parties.
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Conduct feedback session with client groups.
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Create documentation of the support services to be delivered based on each application’s
functionality.
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Define criteria and procedures for services development, implementation, testing
and acceptance with the service provider.
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Determine the scope of support services based on organization and users’ requirements.
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Evaluate the costs and benefits of implementing changes against the current system.
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Formulate a problem solving and decision-making approach to handle issues for a given
project and manage all the HMIS version upgrades, preparing the UATs and FSDs
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Schedule change analysis in accordance with business down periods and periods of
business-critical activities.
Medbook Africa – October 2019 to July 2021
Senior Application Support
Duties & Responsibilities:
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Team leader in development and implementation of software systems.
System tester for our new systems.
Creation of bugs, tasks and stories in Jira and slack for the developers to work on.
Providing systems support and maintenance to over 92 clinics/hospitals.
Gathering, Examining, analyzing and designing all the required requirements in our HMS
software’s.
Analyzing the MIS reports from the system.
Coordinating with the regional ITs to check the performance of the systems and the loop
holes.
Producing specifications for new or modified systems
Devise ways to add new functionality to existing software systems
Design and develop new systems by choosing and configuring hardware and software
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Oversee the installation and configuration of new systems to customize them for the organization
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● Conduct testing to ensure that the systems work as expected
● Train the system’s end users and preparing training manuals
BLISS HEALTHCARE LIMITED –March 2017- October 2019
Application Support
Duties and Responsibilities:
● Tested for acceptance of system changes and perform analysis on process
and system measurements.
● Acted as a technical liaison between business end users & software development
vendors.
● Maintain, manage and update technical system documentation.
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● Performing analyses on software application functionality and suggesting
improvements.
● Consulting with the software development team, internal users, and clients to improve
application performance
● Establishing the root causes of application errors, and escalating serious concerns to
the developers.
● Keeping record of configuration changes and scheduling application updates
● Providing front end support to clients and colleagues in other departments.
● Documenting processes and monitoring application performance metrics.
Catholic Justice and Peace Commission- November 2015 to October 2016
Volunteer Information officer and Project Assistant
Duties and Responsibilities :
● Select, manage and acquire information- both hard copy and electronic- to meet CJPCMalindi’s current and anticipated needs.
● Create and search databases
● Catalogue and index materials
● Conduct Information audits to make sure that the security, accessibility and quality of
CJPC-Malindi’s information remains consistent
● Develop and manage electronic resources using, for example, online databases and
content management systems
● Develop and manage internal information resources and networks via intranet sites
● Design CJPC website
● Oversee the development of new information systems
● Respond to enquirers’ requests using electronic and printed resources
● Publicize field and team activities, internally and externally, through publicity material,
demonstrations, presentations and/or social media
● Develop and exploit multimedia information
National Bank of Kenya- September to December 2014
Intern
Duties and Responsibilites :
o Installation and configuration of customized banking software including java development
kit and java runtime environment to support R FUB and HR prepay system and windows
service park 1 and 2.
o Supporting and troubleshooting problems with the banking system and software’s
including BFUB and signature accounts both at the head office and branch level.
o Configuration of personal computers and laptops to the NBK domain.
o Network, LAN and WAN troubleshooting configuration in the branches and H/O.
o ATM network connectivity, troubleshooting and support.
o Helpdesk / user support on computer related cases. CISCO phone configuration.
o Hardware repair and maintenance. Improvement of Bank processes and procedures
Educational Qualifications:
Jomo Kenyatta University of Agriculture and Technology (2012 to 2015)
BSc. Mathematics and Computer Science
Degree Awarded.
Annex Computer College, Nairobi, Kenya (2012)
Proficiency in MS office and basic accounting
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Certificate awarded.
Kyeni Girls High School (2008 to 2011)
Attained mean grade of B+ in KCSE
Interests:
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Global affairs / Art & Culture/ Travelling/ Nature/ Adventure/ Creative Writing
REFEREES
Kindly contact the under mentioned in regard to my competence, work ethics and performance.
Benedict Namatiti
General Manager – Software Applications
MedBoook Africa
Phone: -
Email:-
Fr. Bernard Malasi
Co-ordinator
Catholic Justice and Peace Commission, Malindi
PO Box 1573
Malindi
Phone:-
Email:-Dan Opiyo
C.E.O
Msivi limited
Tel: -
Email:-
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