Mairalyn Belarma

Hi My name is Mairalyn Belarma and I'm a Service Desk Analyst with almost 4 years of experience in providing support and resolving technical IT issue and 6 years in customer service industry. My expertise lies in quickly identifying and resolving both hardware and software issues. I'm proficient in using tools like Active Directory, ticketing systems like Zendesk and ServiceNow, software installation, and delivering exceptional and excellent customer service satisfaction to our end-user.

As a dedicated Service Desk Analyst with years of experience in optimizing user satisfaction through proactive troubleshooting and support, I am excited about the opportunity to bring my expertise to Espire Infolabs and to our Clients.