Mailyn Bedona

 Mailyn Bedona Logistics Coordinator I Customer Service Specialist 📍 Cotabato, Philippines 📧- 📞 -🔗 Education Certificate in Freight Management Training Bachelor’s Degree in Management Accounting Skills & Expertise Track and Trace Operations​ CRM & Tracking System Proficiency​ Customer Service & Issue Resolution​ High-Volume Call Management Handling Overly Irate Customers Customer Retention Strategies Billing & Payment Processing​ Email Management & Customer Correspondence​ Inventory Management & Stock Replenishment​ Product Knowledge & Customer Education​ Communication & Interpersonal Skills​ Multitasking & Time Management​ Attention to Detail & Accuracy Professional Summary Results-driven Logistics Coordinator and Customer Service Professional with extensive experience in supply chain management, retail, and telecommunications support. Proven ability to optimize logistics operations, coordinate shipments, and ensure timely deliveries. At Walmart and Cricket, adeptly managed customer inquiries, resolved concerns, and processed orders, enhancing customer satisfaction. Skilled in inventory management, CRM systems, and fostering strong client relationships. Committed to delivering top-tier service and improving operational efficiency Experience Walmart.com | Remote | July 2023 - August 2024 Monitored and tracked drivers delivering Walmart.com orders, ensuring on-time deliveries and compliance with routes. Resolved conflicts between drivers and customers, ensuring seamless delivery operations and high customer satisfaction. Utilized tracking software and CRM tools to maintain real-time shipment updates. Provided exceptional customer support, addressing concerns, delays, and special delivery requests. Assisted in logistics coordination and route planning to enhance efficiency and reduce operational costs. Customer Service Representative AT&T Cricket Wireless | Remote | [January 2021- June2023] Provided technical and customer support, troubleshooting billing, network, and account-related concerns. Managed multiple customer interactions using CRM platforms and remote communication tools. Delivered high-quality service, ensuring customer satisfaction and issue resolution. Freelance ESL Teacher Self-Employed | Remote | [-] Taught English as a Second Language (ESL) to international students, focusing on grammar, pronunciation, and conversation skills. Designed customized lesson plans tailored to students’ individual learning needs. Utilized interactive online teaching platforms to enhance engagement and retention. Cashier / Pharmacy Assistant Mercury Drug | Pharmacy |-] Assisted customers with purchases, transactions, and inquiries, ensuring excellent service. Processed prescriptions and over-the-counter medications with accuracy. Managed inventory, restocked products, and maintained a clean workspace. Handled payments, refunds, and discounts while ensuring transaction accuracy. Educated customers on medication usage under pharmacist supervision. Language English Additional Information 📌 Available for full-time or part-time roles 📌 Open to day or night shifts 📌 Strong problem-solving & communication skills 📌 Experienced in remote work & virtual collaboration 📌 References available upon request