MAILA PALABAY
GENERAL ADMINISTRATION |
VIRTUAL ASSISTANT
I can help your business with various services. I can
do general administrative tasks, customer service,
email management, etc. I can adapt easily and a fast
CONTACT-
learner. I am a good addition to your team.
WORK EXPERIENCES
-
FREELANCE CONTRACT PROVIDER
Sta Rosa City, Laguna Philippines
February 2018 - Present
www.linkedin.com/in/maipalabay/
Quotations Coordinator Team Lead
Hiring and training new staff
Build Tender Coordinator
SKILLS
Chat support - Finance, Insurance, Loans,
Trading, Mortgage, Telco
Email Support - Real Estate, Telco
Team Leader
Social Media Manager and lead generation -
Training
Health and Fitness
Customer Service
Website comment moderator
Email Handling
Real Estate Rental Assistant
Live Chat Support
Complaint Resolution
Data Entry
Lead Generation
Quality Assurance
Service to Sales
New Hire On-boarding
Ability to multitask
TEAM LEADER - LIVE CHAT CUSTOMER SERVICE
Teletech Philippines Inc | Aug 2015 - Oct 2017
Develop team strategy
Conduct one on one weekly coaching to team members
Manage the flow of day-to-day operations
Administrative tasks to report team's progress
Take escalation chats
Lead for complaints management
Client's point of contact for Lead Generation
Engagement lead for line of business' activities
Scrub payroll timesheets bi-monthly
MAILA PALABAY
GENERAL ADMINISTRATION |
VIRTUAL ASSISTANT
WORK EXPERIENCES
BUSINESS EMAIL CONSULTANT / SME
Teletech Philippines Inc | March 2010 - July 2015
PERSONAL SKILLS
Supports the team leader on assisting the team
members with their daily tasks
Reliable and professional
Strong work ethics
Organized
Time management
Support new hires after their training to provide
assistance on system navigation and product
knowledge
Answer inquiries and processes order from
business customers based in Australia via email
Team player
Fast learner
CUSTOMER SERVICE REPRESENTATIVE
Works with minimal supervision
24/7 Customer solutions | August 2009 - Feb 2010
Motivated
Provide excellent service to UK
telecommunication company
Answer inbound calls from customers who
EDUCATION
needs assistance with their bills, top ups and
basic handset troubleshooting
Measures success via Customer Service
Adamson University 2004 - 2006
BS - Computer Engineering
Colegio de San Pedro 2002 - 2004
Associate in Computer Science
Satisfaction (CSAT)
CORPORATE TRAVEL CONSULTANT
Aegis PeopeSupport | Sept 2008 - Aug 2009
Supports the team leader on assisting the team
LANGUAGE
members with their daily tasks
Support new hires after their training to provide
assistance on system navigation and product
English
knowledge
Filipino
Answer inquiries and processes order from
business customers based in Australia via email