Maila Palabay

MAILA PALABAY GENERAL ADMINISTRATION | VIRTUAL ASSISTANT I can help your business with various services. I can do general administrative tasks, customer service, email management, etc. I can adapt easily and a fast CONTACT- learner. I am a good addition to your team. WORK EXPERIENCES - FREELANCE CONTRACT PROVIDER Sta Rosa City, Laguna Philippines February 2018 - Present www.linkedin.com/in/maipalabay/ Quotations Coordinator Team Lead Hiring and training new staff Build Tender Coordinator SKILLS Chat support - Finance, Insurance, Loans, Trading, Mortgage, Telco Email Support - Real Estate, Telco Team Leader Social Media Manager and lead generation - Training Health and Fitness Customer Service Website comment moderator Email Handling Real Estate Rental Assistant Live Chat Support Complaint Resolution Data Entry Lead Generation Quality Assurance Service to Sales New Hire On-boarding Ability to multitask TEAM LEADER - LIVE CHAT CUSTOMER SERVICE Teletech Philippines Inc | Aug 2015 - Oct 2017 Develop team strategy Conduct one on one weekly coaching to team members Manage the flow of day-to-day operations Administrative tasks to report team's progress Take escalation chats Lead for complaints management Client's point of contact for Lead Generation Engagement lead for line of business' activities Scrub payroll timesheets bi-monthly MAILA PALABAY GENERAL ADMINISTRATION | VIRTUAL ASSISTANT WORK EXPERIENCES BUSINESS EMAIL CONSULTANT / SME Teletech Philippines Inc | March 2010 - July 2015 PERSONAL SKILLS Supports the team leader on assisting the team members with their daily tasks Reliable and professional Strong work ethics Organized Time management Support new hires after their training to provide assistance on system navigation and product knowledge Answer inquiries and processes order from business customers based in Australia via email Team player Fast learner CUSTOMER SERVICE REPRESENTATIVE Works with minimal supervision 24/7 Customer solutions | August 2009 - Feb 2010 Motivated Provide excellent service to UK telecommunication company Answer inbound calls from customers who EDUCATION needs assistance with their bills, top ups and basic handset troubleshooting Measures success via Customer Service Adamson University 2004 - 2006 BS - Computer Engineering Colegio de San Pedro 2002 - 2004 Associate in Computer Science Satisfaction (CSAT) CORPORATE TRAVEL CONSULTANT Aegis PeopeSupport | Sept 2008 - Aug 2009 Supports the team leader on assisting the team LANGUAGE members with their daily tasks Support new hires after their training to provide assistance on system navigation and product English knowledge Filipino Answer inquiries and processes order from business customers based in Australia via email