Maihzie Cruz

MAIHZIE SAMARITA CRUZ 501 J. Rizal Street, Brgy. Vergara Mandaluyong City --____________________________________________________ Objective: To join a company that offers me a stable and positive atmosphere and inspires me to enhance my skills in the other industry. EDUCATIONAL BACKGROUND 2008 – 2010JOSE RIZAL UNIVERSITY B.S. Hotel and Restaurant Management 2004 – 2008Mandaluyong High School High School Diploma, 1998 – 2004ISAAC LOPEZ ELEMENTARY SCHOOL Elementary Education ____________________________________________________ WORK EXPERIENCE November 2015 – Present Customer Service Representative – Techcel Global Solutions Inc. Bulacan Retention Account. Tend to speak with customers over the phone. Process orders, prepares correspondence and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewal or saves. Being in a Retention Account we offer discounts or special deals as needed and within pre-established limits. February 2015 – July 2015 Auto Credit Caller – Eastwest Bank Fort Bonifacio, Taguig City Local Account. Calling people who are availing car loan and we do a background check. October 2014 – January 2015 Customer Service Representative – Capstone Solutions Ayala Ave., Makati City Outbound Sales Representative. Healthcare Account. Calling a person who has diabetes. Pre-qualifying them if they eligible to the Glucose Meter. October 2013 – March 2014 Customer Service Representative – Capstone Solutions Ayala Ave., Makati City Outbound Sales Representative. Healthcare Account. Calling a person who has diabetes. Pre-qualifying them if they eligible to the Glucose Meter. January 2013 – July 2013 Verifier – Metrobank Card Corporation Metro Park, Pasay City Local Account. Quality Assurance. Listening to the conversations of the Credit Card holder and the Telemarketer. How much the loan is. Correct monthly amortization provided by the Telemarketer and how many months to pay. March 2011 – November 2011 Customer Service Representative – Intervoice Technologies, Inc Ortigas Centre, Pasig City Outbound Sales Representative. Healthcare Account. Calling a person who has diabetes. Pre-qualifying them if they eligible to the Glucose Meter. ____________________________________________________ PERSONAL BACKGROUND Born on April 2, 1992 in San Juan Hospital, Roman Catholic. Good command communication in both oral & written (English & Filipino). Analytical and detail oriented. Values team work, Respect for the Individual and Diversity. High commitment to delivering results. ____________________________________________________ CHARACTER REFERENCE Victoria Angeline E. GeronimoRyan C. Yu Systems Engineer – International Micro Village, Inc.WNS – Deputy Manager- Maihzie Samarita Cruz Applicant