Magnolia Nunez Agreda

Magnolia Agreda #2 Tulip Bldg. MacArthur Highway Matina, Davao City-- I. WORK EXPERIENCE Manager - Aceco Graphic Arts and Services Davao City July 2012 to Present Manage advertising and graphics design business with partner. Submits business quotation to prospective and potential clients for advertising related projects. Lead Quality Evaluator - Call Assistant Cebu City February 2011 to April 2012 Facilitate calibration sessions with quality leadership staff, Call Assistant personnel and clients. Create weekly reports for quality as the need arises and as required by quality manager. Assign/designate leads to quality evaluators and ensure that all necessary evaluations will be completed and submitted on time. Facilitates coaching. Global Quality Assurance - TeleTech Cebu City November 2010 to February 2011 Evaluate random calls and completes side by side monitoring. Provides direct coaching to digital support representatives (DSR's) to ensure that correct processes are followed. Quality Evaluator - Convergys Cebu City July 2007 to July 2010 Responsible for evaluating a statistically valid, random sampling of calls and other customer contact methods and their associated supporting processes for determining process adherence, accuracy and efficiency. Report results of evaluations to appropriate Quality/Operations stakeholders (supervisor and account management) on a weekly and monthly basis. Achieve departmental productivity requirements. II. EDUCATION Bachelor of Arts in Mass Communication University of Mindanao - Davao City 1997 to 2001