Magnolia Nunez Agreda

•Manage advertising and graphics design business with partner.
•Submits business quotation to prospective and potential clients for advertising related projects.
•Facilitated calibration sessions with quality leadership staff, Call Assistant personnel and clients.
•Created weekly reports for quality as the need arises and as required by quality manager.
•Assigned/designated leads to quality evaluators and ensure that all necessary evaluations will be completed and submitted on time.
•Facilitated coaching to discuss areas of improvement, achievements and commendations and to ensure correct processes are bing followed.
•Answered queries from various customers and resolved each concern and still managed to maintain average handling time.