Maftahul Naim
- | --www.linkedin.com/in/maftahul-naim/
PERSONAL STATEMENT
I am an experienced Sales & Support Representative with a demonstrated history of
working in software development, creative services, PPE, and Promotional products
industry. My strong work ethic, communication skills, and adaptability make me an
ideal sales and support role candidate.
TECHNICAL SKILLS
Experience in B2B sales and client account management
Customer support over chat, phone, email
Order processing
Product sourcing
Price Negotiation
PERSONAL SKILLS
Management
Coached team members on CRM systems, order placement, and
processing
Initiative
Coming up with problem solving techniques
Informing and helping customers to set up an online store
Communication
Customer support over chat, phone and email
Maintain good relationships with both customers and vendor
Respond to and solve client inquiries
Electronics and technology
Operating knowledge of Salesforce, Microsoft Dynamics CRM and
Syncore CRM systems
Operating knowledge of Microsoft Office Suite (Word, Excel, PowerPoint,
Outlook, Microsoft Teams)
Up to date knowledge of latest technologies in the custom products
industry
WORK HISTORY
Spotter Labs
(www.spotter.ai)
251 Little Falls Dr.
Wilmington DE 19808, US
Remote
Present
iPromo (www.ipromo.com)
25 N High Street, Canal
Winchester, OH 43110, US--
Remote
Sep 2019 - Apr 2023
Support Specialist (Driver Representative)
Communicating with drivers about their needs and
challenges
Working with other departments (like dispatch or
maintenance) to address driver-related issues.
Analyzing driver data to identify areas for
improvement or optimization.
Informing drivers about updated rules and information.
Having a friendly relationship with the driver and
looking out for their health and well-being.
Checking and verifying their payroll and other costs
(like fuel, Maintenance, tolls, etc.)
Sales Development Representative (Oct 2020 - Apr 2023)
Attending inbound sales opportunities and web orders
Processing Orders
Product sourcing
Maintain good relationship with customers and
vendors
Using CRM systems to log all information
Customer support over chat, phone, email
Business Development Representative (Sep 2019 - Oct
2022)
Reactivation old accounts
Making B2B outbound sales calls
Setting up meetings for the sales team
Customer support over chat
Brand Dimension
(www.branddimension.net)
--
Business Development Representative
Making B2B outbound sales calls
Explain services, prices and answer inquiries
Remote (Part-time)
Nov 2018 - Oct 2019
Enosis Solutions
(www.enosisbd.com)
House 27, Road 8, Gulshan,
Dhaka 1212, Bangladesh
--
Business Development Associate
Setting up meetings for the Operations Manager
Promoting the company and it’s products
Planning and research prior to contact
On-site
Mar 2017 - Aug 2018
QUALIFICATIONS
ACCA (Association of Chartered Certified
Accountants)
(2022)
ACCA Diploma in Accounting and
Business (RFQ Level 4)
IELTS Academic (International English
Language Testing System)
Overall: 7.5 (Listening: 7.5, Reading: 7.0,
Writing: 6.5, Speaking: 8.0)
(Feb 2022)
H.S.C (Higher Secondary Certificate)
Dhaka Commerce College
GPA: 4.70
(2011)
S.S.C (Secondary School Certificate)
Mirpur Bangla School And College
GPA: 4.88
(2009)
INTERESTS
Video content creation, photography, gardening, video games, graphics design, AI
PASSION PROJECTS
Android App: IELTS Practice Mock
Tests
I have made an Android application for
Graphics Design: Logo design,
Thumbnail design, Social Media
posts
I wouldn’t call myself a graphic designer.
However, since I am pretty handy with
Adobe Illustrator, friends and family seem to
like my designs. I often get requests to
design logos or social media posts.
IELTS test candidates, where candidates
can give mock tests with their phones.
App Link:
With next to no marketing it got over 4
play.google.com/store/apps/details?id thousand downloads and a 4.4 rating on
=com.flutterflow.ieltsmocktestsbykabb google play store.
oedu
Made this app in collaboration with my
wife, her teaching and question sorting skills
helped me with the content of the app.
This app was made on Flutterflow.
Portfolio:
www.behance.net/ninadnaim
REFEREES
Mohammed Shakib
Senior Operations Manager
Enosis Solutions
---
Pete Weismann
Client Acquisition and Retention Manager
iPromo
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