Maftahul Naim

I am a results-driven Sales and Support professional with over 6 years of experience in B2B sales, client account management, and customer service across diverse industries including software development, creative services, and promotional products. My ability to adapt to different client needs and company workflows has allowed me to build lasting customer relationships and consistently exceed performance targets.

Throughout my career, I’ve successfully managed inbound and outbound sales, reactivated dormant accounts, and handled complete order lifecycles—from product sourcing and negotiation to order processing and post-sale support. I am highly skilled in providing responsive and empathetic customer service via chat, phone, and email, ensuring client satisfaction and loyalty.

With hands-on experience in CRM platforms such as Salesforce, Microsoft Dynamics, and Syncore, I stay organized and data-focused while maintaining a human-centered approach. I’ve also collaborated across departments to resolve challenges quickly and efficiently, and I’m known for taking initiative in solving problems and improving processes.

My goal is always to represent the company with integrity while supporting clients with care. Whether it’s closing a sale or guiding a customer through a technical issue, I bring professionalism, patience, and a proactive mindset to every interaction.