Mae Oberio

MAE OBERIO- WORK EXPERIENCE TRAINING APPRENTICE Oct 2021 - May 2022 Probe Group Philippines Inc. SKILLS SUMMARY Leadership skills Handled collections voice and chat support Handle new hired agents and support specializing in collections Handle refresher and upskilling to differents LOBs (Collections Operation, SMB, Case Management and Back of House ensuring process alignment) Evaluate the quality of calls and chats of nesting agents to ensure that guidelines are followed Transferrable Skills Effective Communications Skills Fast Learner with a Positive attitude Proficient at using Microsoft Applications AWARDS Best in Class Average of 90% Optus Training Facilitation March 2022 Best in Class Average of 87% Optus Training Facilitation December 2021 Top Collection Performer for the month of May 2018 Top Collection Performer for the month of July 2018 REFERENCES Ruth Banque Probe Group Philippines Inc | Training Supervisor- CUSTOMER EXPERIENCE EXECUTIVE Apr 2019 - Sept 2021 Probe Group Philippines Inc. Case Management - Role is to collect payments on the account under business/fleet by making an outbound call and responsible in provisioning the services. SMB - Role is to provide assistance in setting payment arrangement specifically on business accounts Limit Control - Role is to explain to the customer the unusual/unexpected charges on their bills and provide assistance in setting payment arrangements. Collection Support - Collect payments to avoid bad debt and provide assistance to consumers who are facing financial difficulties by assessing their capacity and intent to pay. Outbound - Role is to collect payments from customers who's about to be referred to a mercantile agency. CUSTOMER FINANCE REPRESENTATIVE Apr 2016 - Nov 2018 Valor Global Our role is to assist the customer with their queries about products, services and billing concerns. Collect payments from the customers and provide assistance in setting payment arrangements to those customer who are facing financial difficulties. Dan Christopher Flores Probe Group Philippines Inc. Supervisor- Jelyn Redula Valor Global | Supervisor- EDUCATION UNIVERSITY OF MAKATI Bachelor of Science in Information Technology 2014 - 2016