Mae Oberio

With almost 6 years of experience in the BPO industry and more than a year as a virtual assistant, I have honed my skills in handling accounts primarily focused on collections. My expertise in this field allows me to take on any task and deliver exceptional results confidently.

Wok Experience

1. Customer Finance Representative - Valor Global | April 2016 - November 2018

• As part of my responsibilities, I collect payments and offer flexible payment options to customers facing financial difficulties.
• Provide customers with expert assistance regarding any inquiries they may have about products, services, or billing matters.

2. Customer Experience Executive - Probe Group Philippines | April 2019 - Sept 2021

• I have experience managing five different lines of business that specialize in collections and customer service.
• We collect payments from both personal and business accounts to prevent any issues with outstanding debts and service limitations.
• Initiate outbound calls to promptly collect payments from customers before directing them to mercantile agencies.

3. Training apprentice - Probe Group Philippines | October 2021 - May 2022

• I managed newly hired agents and support who specialized in collections.
• Conducted training sessions for different LOBs to refresh and ensure process alignment.
• Assess the calls/chats of new agents to ensure their compliance with guidelines while in training or nesting.

4. Claims Specialist- Virtual Assistant | May 2022 - Present

• Responsible for collecting payments from insurance carriers billed in Xactimate.
• IICRC Certified Technician
• Prepares reports by collecting, analyzing, and summarizing claim-related information.
• Maintains quality customer service by following customer services practices and responding to customer inquiries.