Adaeze Munachimso Madukaku
Lagos state, Nigeria.
Virtual executive assistant || Customer support specialist || Social
media manager || E-commerce
CAREER SUMMARY
A highly organized and detail-oriented professional with a diverse skill set
encompassing virtual - executive assistance, administrative support specialist, social
media management, and sales. With about 5 years record of delivering projects on time,
managing complex schedules, and providing comprehensive administrative assistance
to boost productivity and revenue. Because I know that customers are the heart of
every business, I ensure efficient support for customer relationship through clear
communication, addressing every concern thoroughly, with the sole aim of retaining
happy and loyal customers.
Proficient at leveraging digital tools, and innovative measures to facilitate remote work,
ensuring seamless workflows, task execution, and increase in revenue.
I am committed to delivering outstanding results, supporting business operations to
achieve organizational growth.
RELEVANT SKILLS
VIRTUAL ASSISTANCE / ADMINISTRATIVE DUTIES
● Proficient knowledge of communication and workspace tools; Trello, slack,
Click-up, Zoom, Loom, Zendesk, Google suites, Microsoft Office, Picktime,
Clockify, Calendly, Asana, etc.
● Maintains a detailed calendar to coordinate and schedule meetings and
appointments, taking time zone differences into account, and sends prompt
reminders.
● Phone and email etiquette.
● Managing and filtering emails to ensure seamless workflows and organization.
● Sound knowledge of report writing, correspondence, taking meeting notes and
agenda, and documentations.
● Travel management and itinerary.
● Project management: Detail oriented in handling projects, timely delivery, and
taking note of deadlines.
● Social media management and collaboration.
● Electronic file management using Google Drive, Dropbox.
● Data entry using Google sheet and Excel.
● Light Video editing using Capcut, Canva etc
● Communicates innovative approaches and procedures to boost productivity.
● Performs other administrative duties, data management, and industry-related
research.
CUSTOMER SUPPORT
● Maintains a 3-minute average response time for customer support tickets.
● Proficient knowledge of CRM tools; HubSpot, intercom, Zendesk, Monday.com,
Zapier, Zoho.
● Upsell to existing customers to increase revenue and customer satisfaction.
● Consistently recognized for active listening, empathy, customer retention, detail
oriented, customer relationship management, patient, and time conscious.
● Committed to following up on customers concerns until they are resolved, and
the customer is satisfied.
● Coordinates outbound and inbound calls for both internal and external customers
to provide office, technical, and other necessary needed support.
● Phone and email etiquette.
● Ensuring to attain adequate knowledge of products and services to be able to
give optimum support.
SOCIAL MEDIA MANAGEMENT
● Familiar with content management tools like Hootsuite, Buffer etc.
● Create high engaging written and video content that boost brand visibility and
awareness.
● Schedule and analyse content on social media. Also, track social analytics and
reports on social content and brand online status.
● Proficient at managing social communities and platforms through effective
communication and organizational skills.
● Optimize social media for brand visibility and growth.
● Proficient knowledge of creating and managing Ad campaigns for more visibility.
SALES AND MARKETING
● Familiarity with sales software like intercom, HubSpot and Pipedrive.
● Persuasion and negotiation.
● Collaborate with the sales team to ensure seamless workflow and delivering high
sales conversion.
● Reach out to leads, increase and build a pipeline of prospective customers, and
manage interface.
● Effectively communicating products benefit to customers, creating awareness,
closing sales with high profound skills, to meet the organization's target and drive
revenue growth.
BUSINESS GROWTH
● Implementing feasible, realistic strategies to achieve business objectives.
LEADERSHIP AND MANAGEMENT
● Inspiring and guiding teams to achieve goals and maintain motivations.
WORK EXPERIENCE
Customer Success Associate
2025 - Present
99Apartments - Lagos, Nigeria
● Update CRM and tracking sheets with all customer communications.
● Handle customer inquiries via calls, emails, and online platforms.
● Achieve high lead-to-booking conversion to support occupancy targets.
● Retention and Cold Call.
● Respond and close customer support tickets promptly.
● Collaborate with internal teams (Sales, Digital marketing, Operation) to ensure
smooth handoffs and timely resolution of customer concerns.
Social media & Adsense manager & Website administrator
2025 - Present
PolyPauch Services - Lagos, Nigeria
● Handle all social media platforms, including Facebook and YouTube. Craft
high-engaging content for the social community.
● Create hyperrealistic Ai content for community engagement.
● Manage YouTube and AdSense - Ensuring that all contents are in compliance
with community guidelines.
● Manage content calendar.
● Manage analytics, trends, and Industry research.
● Built website, managed website system and content.
Remote Executive Assistant
Zain Stores - Lagos, Nigeria
● Manage calendar and schedule meetings using Zoom.
● I Integrated Pick time to CEOs website for appointment bookings.
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Prepare documents and reports.
Managed social media accounts and community.
Track inventories, follow-up on teams, and other administrative task.
Email and chat communications, phone etiquette.
Handled project using Asana and Google Sheet.
Managed CEOs website by posting one blog article per week.
Customer Suppport Specialist & Brand manager-
Munaz collections – Lagos, Nigeria.
● Converted over 300 prospects into loyal customers through exceptional
communication and professional customer support.
● Managed over 3000 enquiries through chat and phone support.
● Managed operations, and created high engaging social media content to
enhance brand visibility.
● Conduct customer and market research to understand user needs and problems
using SWOT analysis.
● Analyze brand performance and user data to make improvements.
● Gather and respond to customer feedback to improve the product over time.
Administrative Assistant-
Hamara beauty place – Lagos, Nigeria.
● Managed all clerical duties, including scheduling appointments with Google
calendar, handling phone calls, expense tracking, documentation, store
management, and timely project delivery.
● Data management with Microsoft Excel.
● Oversaw team collaboration and performance, and we achieved greater business
goals.
Customer Sales Representative-
Nonny Paul pharmaceuticals – Lagos, Nigeria.
● Pitched our product benefits to prospects through efficient selling skills, and our
revenue increased by 40 percent in the first three months.
● Nurtured healthy customer relationships, addressed every concern with our
products, and built satisfied customers that gave us positive feedbacks in return.
EDUCATION
BSc Economics - University of Lagos, Nigeria.
TRAINING AND CERTIFICATIONS
COURSERA
● Advanced Microsoft Excel
● Technical support professional
● Google Docs
UDEMY
● IT support technical skills
● Master course in customer relationship management
● Project management using Asana and Jira
● Sales management
● Email etiquette
● Professional Google Workspace
● The complete customer success manager
● The virtual assistant
● Microsoft Office
● Google administrator
● Mastering social media marketing and brand building
LINKEDIN LEARNING
● Slack essential training
● Computer components and peripheral for IT technicians
● Customer service: problem-solving and troubleshooting
● Fundamentals of data analysis
DIGITAL WITCH SUPPORT COMMUNITY
● On demand IT skills training
ALX VIRTUAL ASSISTANT TRAINING
