Madukaku Adaeze Munachimso

I have managed over 300+ customers and 5000+ enquiries. “Customers are the heart of every business.” I'm dedicated to providing exceptional customer support, ensuring all concerns are addressed promptly and thoroughly. My goal is to foster customer loyalty and satisfaction.

I possess expertise in:

● CRM tools like Hubspot, Intercom, Zapier, Monday.com, Zoho

● Phone etiquette

● Communication

● Email etiquette

● Empathy

● Active listening

● Customer retention

● Customer relationship management

As a versatile virtual administrative and executive assistant. I am committed to lightening your workload, offer you an extra eye to guide you through your work seamlessly, and support your business operations in the most productive way.

Top skills:

● Google suites

● Microsoft suites

● Scheduling and appointment

● Itinerary management

● Data entry

● Project management

● Managing client’s inbox

● Creating meeting agenda and taking notes

● Transcribing and writing correspondence

● Electronic record management

● Social media management

● Lead generation

● Proficient knowledge of Slack, Zendesk, Zoom, loom, Calendly, Pick time, Trip-It, Trello.

One last thing you should know about me is that “I love money.” Together as a team, I help businesses boost their revenue. With my 3 years experience in selling, I have got better at:

● Prospecting

● Manage objections

● Effective follow up

● Aggressive marketing

● Persuasion and negotiation

● Closing deals

● Lead generation

● Content creation

I'm eager to put my skills to work and help your business thrive. Let's collaborate to write the next chapter of your success story.