Madison Skov

MadisonSkov.com 

PROFESSIONAL SUMMARY

I am a UX researcher and information designer with experience in both applied and theoretical UX. This experience includes design thinking, project management, and system heuristic evaluation. I am a hands-on, inquisitive, and analytical specialist of user needs, goals, and behaviors with the know-how to convert insights into KPI gains. 

SKILLS 

• Usability Testing 
• UX Strategy 
• User Surveys & Interviews
• Quantitiative & Qualitative Research Methods
• Research Design & Analysis 
• Prototyping  
• Design Sprints 
• A/B Testing 
• Heuristic Evaluation 
• Competitive Analysis 
• UI Optimization

WORK EXPERIENCE

Nostra - Lead Researcher                   

 12/2017 - Current 

• I conduct user, user experience, and market research to 
• measurably increase first-time app install numbers, boost monthly user retention, and generate active user engagement. 
• I draft technical specifications, design specifications, and UI wireframes to communicate and advocate for Nostra users' needs and goals. 
• I determine and implement the UX project strategy, including timeline, scope, qual/quant research methods, testing, and analysis of results. 

Stock & Option Solutions - Technical Assistant    

11/2017 - 03/2018

• I managed and facilitated sensitive data transactions between clients, IT and stock teams promptly and securely. 
• I analyzed and troubleshot end-user functional and technical issues and guided clients through solutions. 
• I created detailed and accurate reports outlining technical specification, software, and data security information.

The Fish Market - Server  

05/2012 - 11/2017 

• I applied my emotional intelligence and genuine earnestness for customer service to ensure consistent, quality guest experience.
• I assisted guests in navigating the extensive menu, including offering detailed dish descriptions and suggesting wine pairings. 

EDUCATION

San José State University San Jose, CA • 2014 

• BS: Psychology 
• Focus: Cognitive Neuroscience 
• Thesis: The Effects of PTSD on Working Memory 
• Honors: Magna Cum Laude 
• Member of Gold Key International Honors Society 

Bentley University Waltham, MA • 2019 

• MS: Human Factors in Information Design
• Graduating Dec 2019