Madiha Zafar

I am a strategic Human Resources leader with over 8 years of cross-functional expertise in payroll administration, talent acquisition, employee engagement, and HR operations. Throughout my career, I’ve partnered with both local and international organizations to align HR initiatives with business objectives, drive operational excellence, and build inclusive, high-performing teams.

In my current role as HR Manager – Payroll, Accounts & Workforce Relations at MUST Company (South Korea) since November 2022,

• Lead end-to-end payroll processing for 200+ international employees, managing attendance tracking, leave approvals, appraisals, and multi-currency bank transfers.
• Resolve payroll discrepancies by designing a documentation framework and conducting monthly reconciliation audits, improving accuracy by 98%.
• Oversee technical recruitment for Golang, Node.js, React, and RPA roles, executing targeted sourcing strategies and structured interview processes.
• Implement and maintain our proprietary time-tracking tool
• Develop company-wide policies, including an automated Expense Reimbursement Policy and Virtual Event Policy, boosting employee participation by 40%.

Previously, I served as Human Resources Manager at Deal & Deals (Lahore) from November 2021 to April 2024, where

• Managed full-cycle recruitment for sales, marketing, and operations roles, reducing time-to-hire by 25%.
• Streamlined performance management systems and conducted compliance audits to ensure adherence to Punjab labor laws.
• Spearheaded employee engagement programs virtual town halls, recognition ceremonies, and learning workshops that improved retention by 15%.

Earlier positions have given me a well-rounded business perspective:

• Human Resources Executive at 360 Alert Security Ltd. (Oct 2020–Oct 2021), where I built recruitment and onboarding systems from scratch.
• Sales & Operations Manager at UK Fashion Limited (Jul 2019–Oct 2020), optimizing logistics and customer-service workflows.
• Assistant Accountant at Ibraheem Enterprises (Oct 2017–Oct 2020), handling full ledgers, bank reconciliations, and audit support.
• Customer Care Executive at PTCL (Mar 2016–Jan 2017) and Sales Operations & Distribution Manager at Ufone (Mar 2015–Mar 2016).

• Payroll & Compensation Processing
• Full-Cycle Recruitment & Headhunting
• HRIS & Workforce Platforms (Jira, Notion, Slack, Hubstaff)
• Performance Management Systems
• Policy Development & Compliance Auditing
• Employee Engagement & Culture Building
• Benefits Administration & LOA Management

I’m passionate about leveraging technology and data-driven strategies to create people-first cultures and scalable HR operations. Let’s connect if you’re seeking a proven HR partner to drive efficiency, compliance, and employee experience across your organization.