Madhur Aggarwal

Madhur Aggarwal LinkedIn |- |-WORK EXPERIENCE Takshashila Consulting/Hilti Group Mumbai/Noida, India Manager April 2023 – Present ● Led cross-functional projects resulting in a 12% reduction in repair order cycle time and the elimination of 5 bottlenecks, thereby improving operational efficiency for one of the biggest and premium manufacturing company in the field of tools . Collaborated with teams across the world to ensure successful implementation. ● Achieved 5% cost savings and 12% reduction in turnaround time through strategic planning and process optimization. ● Implemented customized training programs, leading to a 27% increase in customer satisfaction scores and addressing 2 customer pain points for enhanced experiences. ● Spearheaded the digitization of processes, utilizing Power BI and SQL reports for real-time tracking and data-driven decisionmaking to increase the visibility for top management ● Automated lead generation and analysis processes, leveraging aftermarket services data to improve efficiency, resulting in a heightened lead generation rate. ● Utilized automation strategies to enhance logistics data transparency and upload efficiency, driving a significant increase in data availability and substantial improvements in customer experience. EXL Gurugram, India Consultant-II May 2022 – March 2023 ● Conducted a comprehensive analysis of critical areas and offered strategic recommendations and solutions to enhance the repurchase rate by 10% for an esteemed American luxury jewelry and specialty retailer across 32+ countries. ● Utilized extensive research, analytics tools (Tableau, SQL, Power BI, Excel), and segmentation techniques to develop a datadriven Go-to-Market strategy, resulting in a 20% increase in sales and improved retention rate. ● Led cross-functional collaboration to develop product management strategies, utilizing research and stakeholder input. Implemented customer-centric features project management tools like JIRA and Confluence for execution ● Devised expansion plan for new markets, tracked performance metrics to analyze demographics and behavior, achieving 15% customer growth. Automated reporting processes for enhanced efficiency WNS Noida, India Business Analyst July 2018 - May 2020 ● Revamped and optimized the Sales plan for a Fortune 500 company, encompassing critical aspects such as segmentation, targeting, calls plan, workload management, and territory allocation. Implemented a highly effective Go-to-Market (GTM) strategy that resulted in a remarkable 50% increase in efficiency. ● Demonstrated exceptional research and stakeholder strategic planning by collaborating with cross-functional teams, including data integration and finance, to address pain points in the client experience. Identified opportunities to streamline processes, resulting in a significant 45% reduction in the time taken to publish reports ● Analyzed Financial statements, business summary reports and dashboard recaps to attain data based on market budget and actuals for country heads, expediting decision making efficiency by 40% ● Awarded “Live the Values” for strategic transformation and getting more business of 100K dollars for the firm INTERNSHIP EXPERIENCE General Electric (GE), Renewable Energy Bengaluru, India Financial Management Program Intern April 2021 – June 2021 ● Conducted descriptive and diagnostic data analysis to identify inefficiencies and facilitated the floor-to-book audit with collaboration of FinOps and Yard Ops teams rectified the amount in books by 25% ● Developed a proposal for improving the GST filing activities related to the frames and created the audit plan for 2+ plants for better resource utilization, reducing the TAT by 18% EDUCATION Indian Institute of Foreign Trade (IIFT) New Delhi, India MBA in Marketing, Finance, Strategy Graduation Date: June 2022 ● Organizations/Awards: First Runners up (Tata), Semi-Finalist (Flipkart), Corporate Committee member Netaji Subhas Institute of Technology (NSIT) New Delhi, India BE in Instrumentation and Control Engineering Graduation Date: June 2018 ● Organizations/Awards: Event Management, Distinction SKILLS & INTERESTS • Consulting, Strategy, Project Management, Data Analytics, Organizational expertise, Data Visualization,Powerpoint Presentations, Effective Communication, SQL, Tableau, PowerBI , VBA, Excel-Macros