Madelene G. Badong
101JB Tan st. BF Resort Village
Talon Dos, Las Pinas City,
Philippines-
Objectives:
* To join a company for me to further hone my skills into career growth
* For me to share and use acquired skills with my colleagues, contribute to team work for accurate and better results
Educational Experience
2006 - 2010
St. Scholastica's College, Manila, BS Psychology and AB Guidance and Counseling
2002 - 2006
South Merville School
Consistent honor student, graduated 1st honorable mention
Work Experience
March 2009 - June 2009
Prince of Jaipur, Promoter, The Fort Strip, Taguig
In charge of hosting events and marketing.
April 2010 - June 2010
Maynilad Water Services, Talent Acquisition, Old Balara, Quezon City.
Gave exams to candidates for possible hiring. Encoded candidate database.
April 2013 - September 2014
Hewlett - Packard Philippines, Upper Mckinley Hill, Taguig
Reservation Specialist from April to July 2014. Graduated Top 1 from training. Lateral move to Customer Care in mid - July 2013 onwards. Directly worked with clients as part of the pioneer batch. Became Subject Matter Expert for the succeeding waves. Acted as floor support for new hires. Consistent top agent for highest quality for emails and calls. Was a candidate for promotion for Language and Communications Coach.
June 2015 - January 2016
IBEX Global Parañaque
Snippet Writer and Subject Matter Expert
Consistent Top 1 agent from July to October
Lateral move to the Outbound Pilot team.
August 2016 – March 2017
CS Pac Global
Back Office Associate
Specialized in full set documentation for all exports from Yantian, China and Hong Kong SAR to Felixstowe and Southampton, United Kingdom.
Handled all clients – VIP and non – VIP bookings, cargo weight declaration, shipper local charges, carrier shipping instructions up to after-vessel departure processes.
Seminars and Training Attended
April 2013 - Sales and Marketing, Upselling and Basic English, Product Knowledge
July 2013 - Handling complaints from guests. Enhancing Customer Care Skills
August 2014 - Advanced Business Writing for handling Emails
Skills and Competencies
- Fluent in English, Oral and Writing
- Can quickly adapt to change
- Trainable, can submit deliverables on time
Hobbies and Interests
Writing, basic video editing, travelling.
Character Reference
Available upon request
