Mack Daniel Duromal

MACK DANIEL DUROMAL LIVE CHAT SUPPPORT MY CONTACT Phone - Email - ABOUT MYSELF Detail-oriented and customer-focused Live Chat Support Specialist with years of experience delivering real-time assistance through digital channels. Proven ability to handle high volumes of chat inquiries while maintaining empathy, professionalism, and accuracy. Skilled in using CRM platforms, resolving technical and service-related issues, and enhancing customer SKILLS satisfaction through timely, effective communication. A dependable team player with a strong work ethic, fast typing skills, and a commitment to continuous improvement in customer experience. Live Chat Support Zendesk, Conflict Resolution Order Processing & Tracking CRM Management Typing Speed: 60+ WPM Experience Live Chat Support Representative October 2023 – Present Time Management Provided real-time assistance to customers via live chat, handling an average of Multitasking & Prioritization Provide excellent customer service to enhance the company’s brand and create 150 inquiries per day with a satisfaction rate of 95%. Professional Communication positive customer experiences. Empathy & Patience multiple chats at once. Simultaneously provided customer service to Nike customers via chat, handling Ensure that leads are sent to the correct office with client specific processes followed without fail Collaborated with cross-functional teams to improve support scripts and resolve recurring issues Used Zendesk to manage tickets, escalate issues, and log resolutions EDUCATION STI College of Davao Associate of Computer Technology 2019 - 2021