Macey Heslet

MACEY HESLET E X P E R I E N C E C O N T A C T -- Program Coordinator, Ohio Export Internship Program Ohio Department of Development / Columbus, Ohio / Nov. 2023–Present  COLUMBUS, OH  E D U C A T I O N BACHELOR OF ARTS Baldwin Wallace University International Affairs Summa Cum Laude, 2015 ECONOMIC DEVELOPMENT BASIC COURSE     OEDA, 2024  INTERNATIONAL EXCHANGE  Kansai Gaidai University, Japan-  Facilitate program participation and sustain ongoing collaboration and communication between program staff, university partners, trade advisors, and student and company participants Develop recruitment strategy to identify and target companies and students, including lead generation, recruitment events and strategic marketing and communications Collaborate with Marketing & Communications to create and update materials to promote program interest and participation Build and improve resource documents for program staff, partners, and clients Lead intern selection process including interviewing student internship candidates and coordinating with statewide partners Develop and manage process to collect feedback; curate surveys and analyze data to anticipate program needs and identify opportunities; present findings and recommendations for consideration Support planning and execution of annual recognition event for program participants and stakeholders Administer grants, including managing application process and budget Collaborate with IT and developers to improve user experience for Salesforce, the program CRM ASSOCIATE UNDERWRITER C E R T I F I C A T I O N S CERTIFIED GLOBAL BUSINESS PROFESSIONAL Nationwide Insurance / Columbus, Ohio / Aug. 2019–Nov. 2023    NASBITE International, 2024  E X P E R T I S E  PROGRAM DEVELOPMENT INSURANCE SERVICES ANALYST PROJECT MANAGEMENT COMMUNICATIONS INFORMATION MANAGEMENT & DESIGN BUSINESS SYSTEMS Analyzed client accounts for risk, using various technology, programs, and software; maintained and updated accounts Created and maintained templates to standardize internal documentation and client communication Orchestrated project meetings and itinerary, recorded meeting notes, organized task schedule and coordinated with colleagues and leadership to delegate and assign tasks Monitored and responded to recommendations intake, published updates and announcements Used knowledge and resources to answer colleague questions, monitored colleagues' work for quality of correctness and provided feedback, provided guidance and mentoring, created training and instructional documents Nationwide Insurance / Columbus, Ohio / Oct. 2016–Aug. 2019    Used business knowledge, critical thinking, active listening, communication, and problem-solving skills to collect member information, answer questions, and analyze accounts Coordinated across team and department to resolve concerns Created learning and development materials to improve efficiency and accuracy of servicing and processing