Macey Aina Lou Forkner

I’m a dedicated Customer Support and Operations Specialist with over six years of experience in customer service, training, and back-office support. I’ve worked with companies like iQor Philippines, Chaparral Management Services, and Coinpayments, where I handled client communication, resolved technical issues, and led training for both onshore and offshore teams.

My strengths lie in delivering excellent service through email, chat, phone, and social media and supporting team performance through coaching and quality monitoring. I’m proficient in tools like Freshdesk, Zendesk, Vantaca, Shopify, and Gorgias, and I’ve assisted in tasks ranging from booking and reservations to admin support and process documentation.

I enjoy mentoring others, keeping internal systems organized, and ensuring that customers feel heard and supported. I’m detail-oriented, calm under pressure, and always eager to find solutions that benefit both customers and the team.

Outside of work, I’m a music lover who plays multiple instruments, a dog advocate who volunteers with rescue groups, and someone who values faith, kindness, and community.

I’m currently seeking opportunities to grow while contributing to a team that values empathy, efficiency, and a great customer experience.