Mac Anthony Sopuruchi Nnorom

ANTHONY SOPURUCHI NNOROM VIRTUAL ASSISTANT /ACCOUNTANT /CUSTOMER SERVICE PROFESSIONAL SUMMARY EDUCATION 2006/04 IMO STATE UNIVERSITY 2010/07 Accounting and finance Experienced accounting professional,certified virtual and Zendesk customer service specialist with a decade of expertise in both on-site and virtual settings. Adept at financial management, dynamic customer service,support, appointment setting, Sales and business EXPERIENCE 2013/11 NEWTON HOTELS LIMITED 2015/01 Executive Asst - Customer support / Operations supervisor development. Skilled in business and - Dynamic Customer Service and Support: Managed schedules to optimize time allocation for appointments and accommodate dynamic customer service demands, enhancing satisfaction across operational facets. - Guest Relations: Provided prompt professional assistance, enriching guest satisfaction across various dimensions. - Record documentation and Compliance: Diligently updated statutory and financial records, including bookkeeping, payroll services ensuring compliance with regulatory standards. - Staff Supervision and Training: Provided supervision and training, nurturing a culture of exceptional customer service and boosting staff productivity. - Collaborative Training Initiatives: Partnered with supervisors for professional training food food handlers leading to high quality service. administrative support, consistently achieving great results and satisfaction for organizations. ADDRESS Zone 2 Area N World Bank Housing Estate new owerri imo stat -, -, --https://tinyurl.com/Credentials-a nd-work-portfolio SKILL Ability to build long-term relationships & Retention skill Customer service /Support 2015/08 PEARLVILLE SCHOOL INTERNATIONAL 2022/12 Accountant /Students Affairs Coordinator - Established "Students' Interactive Forum" (SIFO) & "Students' Tutorial Class" (STC), increasing student performance by 15%. - Coordinated "All Subjects Quiz" (ASQ), resulting in a 10% improvement in student learning outcomes. - Led collaboration with students to compose school anthem, boosting school pride and participation by 20%. - Implemented enhanced record-keeping procedures, reducing errors by 30%. - Ensured 100% financial accuracy through meticulous record-keeping, resulting in error-free financial statements. - Streamlined AP/AR processes, minimizing discrepancies by 25% and improving financial reporting efficiency. - Generated accurate financial statements, enhancing decision-making processes for the management team - Developed compliant refund processes, reducing miscalculation Confidentiality/ Secrecy Tactical Objection-handling Story-telling /Verbal communication cvpdf.com Crisis /Conflict resolution /management 2019/06 EURO-EXIM BANK 2023/09 Virtual assistant - Business Devt. Ex./ Trade Finance consultant Virtual Assistant- Business Development Executive: Problem Solving & and Conflict management skill - Generated significant qualified leads monthly, enhancing client acquisition. - Implemented targeted marketing strategies, boosting customer engagement. - Streamlined administrative processes, improving efficiency. Sales Representative: - Consistently exceeded sales targets through effective sales techniques. - Improved customer retention rates with personalized follow-ups. - Secured new strategic partnerships, contributing to revenue growth. Team collaboration Organizational & Interpersonal skills Trade Finance Consultant: - Facilitated substantial trade transactions, ensuring regulatory compliance. - Provided expert advice on trade finance instruments, reducing financial risks. SOCIAL facebook.com/https://www.face book.com/AnthonySopuruchi?mi bextid=ZbWKwL 2023/10 HOLYFAMILY SISTERS OF THE NEEDY (NGO) - IMO 2024/12 Account and Finance Coordinator Managed budgets, cash flow, and financial reporting, ensuring transparency and compliance. twitter.com/@macanthony_sop Prepared donor reports, monitored grants, and coordinated external audits. linkedin.com/https://www.linkedi n.com/in/macanthony-nnorom-b2 Streamlined financial processes, reducing reporting time by 30%. Implemented accounting software, enhancing accuracy and efficiency. Secured and managed grants exceeding ₦50M for impactful projects. LANGUAGE English French Trained 50 beneficiaries in financial investment and budgeting. CERTIFICATE 2021/11 VIRTUAL ASSISTANT - ALX -AFRICA 2015/07 CERTIFICATE OF APPRECIATION ON PASSION AND COMMITMENT ON STUDENTS 2023/09 INTRODUCTION TO HUMAN RESOURCES MANAGEMENT 2024/06 ZENDESK CUSTOMER SERVICE PROFESSIONAL 2024/07 CORPORATE FINANCE FOUNDATIONS 2024/12 STRATEGIC PROJECT MANAGEMENT 2019/08 STATE COORDINATOR - ALL PROGRESSIVE CONGRESS (G3) A political support Group in Nigeria cvpdf.com