Mac Anthony Sopuruchi Nnorom

About Me

I am an experienced, result-oriented, and certified Virtual Administrative Assistant with 9 years of demonstrated expertise in dynamic customer service, support, satisfaction and success, account management, appointment setting, bookkeeping, sales development, and business and administrative support. Throughout my career, I have consistently delivered high-quality service, contributing to the growth and efficiency of various clients and organizations.

My journey as a Virtual Administrative Assistant began nearly a decade ago, and since then, I have honed a diverse skill set that allows me to tackle a wide range of administrative tasks with precision and professionalism. My primary focus has always been on providing exceptional customer service and support. I understand that maintaining customer satisfaction and fostering positive relationships are crucial for any business’s success. This understanding drives my commitment to handling customer inquiries promptly and resolving issues effectively, ensuring a seamless and positive experience for clients.

In addition to customer service, I have extensive experience in account management. I have successfully managed numerous client accounts, ensuring that their needs are met and their expectations exceeded. My ability to build and maintain strong client relationships has been instrumental in retaining clients and driving business growth. I am adept at handling all aspects of account management, from initial onboarding to ongoing support and communication.

Appointment setting is another area where I excel. I understand the importance of efficient scheduling and seamless coordination in maintaining business operations. My organizational skills and attention to detail enable me to manage calendars, schedule meetings, and ensure that all appointments are meticulously organized. I am proactive in identifying potential scheduling conflicts and resolving them before they become issues, ensuring smooth and efficient operations.

Bookkeeping is another critical aspect of my expertise. I have a strong background in managing financial records, maintaining accurate accounts, and ensuring that all financial transactions are recorded correctly. My proficiency in bookkeeping allows me to provide clients with reliable financial information, aiding in informed decision-making and financial planning.

As a Sales Development Representative, I have contributed to lead generation and sales growth for various clients. My ability to identify potential clients, engage with them effectively, and convert leads into sales has been a significant asset to the organizations I have worked with.

In every role I undertake, my goal is to provide comprehensive business and administrative support that enables clients to focus on their core activities. I am committed to delivering results, maintaining high standards of professionalism, and contributing to the success of the organizations I support.

Please find attached the link to the copies of my credentials and work accomplishments (portfolio) for your perusal: https://tinyurl.com/Credentials-and-work-portfolio.