Mabongi Gazu

Mabongi Gazu- |- WORK EXPERIENCE Nedbank Client Advisor Durban , South Africa Sep 2020 - Present Delivering exceptional customer service by promptly addressing inquiries and resolving complaints through various channels including phone, email, and in-person interactions. Efficiently processing customer transactions, including account maintenance, payments, and transfers, ensuring accuracy and compliance with banking regulations. Providing comprehensive information on a wide range of banking products and services to assist customers in making informed decisions. Proactively following up with customers to ensure their needs are met, fostering long-term relationships and promoting customer retention and loyalty. The South African Freelance Writer Durban , South Africa Aug 2023 - Dec 2023 Conducting in-depth research and crafting original articles covering South African soccer news, including player transfers, match results, and team performance. Keeping abreast of the latest soccer news and trends by monitoring social media and online publications, ensuring timely and relevant content. Conducting interviews with players, coaches, and industry professionals to gain insights and exclusive stories, enriching the content and providing unique perspectives. Amazulu Football Club Social Media and Marketing Assistant Durban , South Africa Sep 2018 - Apr 2020 Planning and executing social media campaigns and promotions on platforms such as Twitter, Instagram, and Facebook to increase brand awareness and fan engagement for Amazulu Football Club. Monitoring and managing the club's social media accounts, including responding to comments and messages promptly, and ensuring accurate and timely updates. Developing and maintaining relationships with key influencers and partners to promote the club and its activities, expanding its reach and visibility. Collaborating with the marketing team to create content and graphics that supported the club's brand identity and marketing objectives, ensuring consistency and relevance. PROJECT EXPERIENCE Gsport for Girls Vacation Writer remote,South Africa Dec 2019 - Jan 2020 Generating engaging content focused on women's sports, including articles, blog posts, and social media. EDUCATION Durban University of Technology National Diploma: Journalism Durban South Afrcia Graduation Date: May 2019 Chartall Business College NQF4 Certification: Banking Durban , South Africa Graduation Date: Mar 2022 YOAST SEO Academy Certificate: Wordpress for Beginners Remote South Africa Graduation Date: Aug 2023 Grow with Google Certificate: Master Google Analytics Graduation Date: Jan 2024 SKILLS & INTERESTS Social Media Management, Content Creation, Campaign Execution, Trend Monitoring, Social Media Analytics, Search Engine Optimisation, Relationship Building, Writing (including article writing and copywriting), Skills: Interviewing, Influencer Engagement, Banking, Transaction Processing, Customer Service Support, Stakeholder Engagement