Mabongi Gazu

I am Mabongi Gazu, a dedicated and versatile professional with a strong background in journalism, social media management, and customer service. My journey began with a National Diploma in Journalism from Durban University of Technology, where I honed my skills in research, writing, and content creation. This academic foundation has been instrumental in shaping my career and enabling me to excel in various roles.

My professional experience is diverse and enriching. I have worked as a Freelance Writer for Gsport for Girls, where I generated engaging content focused on women's sports. This role allowed me to conduct interviews with players, coaches, and industry professionals, providing unique insights and exclusive stories. Additionally, I contributed to The South African, crafting original articles covering South African soccer news, including player transfers, match results, and team performance. My ability to stay abreast of the latest trends and news ensured that my content was always timely and relevant.

At Amazulu Football Club, I served as a Social Media and Marketing Assistant. In this role, I planned and executed social media campaigns and promotions on platforms such as Twitter, Instagram, and Facebook. I was responsible for monitoring and managing the club's social media accounts, responding to comments and messages promptly, and ensuring accurate and timely updates. My efforts significantly increased brand awareness and fan engagement, contributing to the club's overall marketing objectives.

In addition to my writing and social media expertise, I have a solid background in customer service. As a Client Advisor at Nedbank, I provided exceptional service by addressing inquiries and resolving complaints through various channels, including phone, email, and in-person interactions. I efficiently processed customer transactions, including account maintenance, payments, and transfers, ensuring accuracy and compliance with banking regulations. My proactive approach in following up with customers fostered long-term relationships and promoted customer retention and loyalty.

I am also committed to continuous learning and professional development. I have completed certifications in Wordpress for Beginners from YOAST SEO Academy and Master Google Analytics from Grow with Google. These certifications have equipped me with valuable skills in search engine optimization, content creation, and data analysis, further enhancing my ability to deliver impactful results.

In summary, I am a passionate and driven individual with a proven track record in journalism, social media management, and customer service. My diverse skill set, combined with my dedication to excellence and continuous improvement, makes me a valuable asset to any team. I am excited about the opportunity to leverage my experience and skills to contribute to new and challenging projects.