Mabel Naa Densua Offei

MABEL NAA DENSUA OFFEI Accra, Ghana |-| https://www.linkedin.com/in/naa-densua/ Summary    Experienced Administrative Professional & Data Analyst with 5+ years in administration, legal support, teaching, and data analytics. Skilled in scheduling, workflow automation, and process improvement. Tech-Savvy & Data-Driven with proficiency in Microsoft Office, Google Workspace, MySQL, Power BI and various AI tools to automate tasks and enhance decision-making and operational efficiency. Adaptable & Proactive Problem-Solver who anticipates needs, maintains confidentiality and thrives in fast-paced environments while continuously learning new technologies. Work History Virtual Personal Assistant (Part-Time) September 2024 to Present Upwork Remote  Schedule 50+ appointments monthly using Google Calendar, achieving a 95% on-time planning success rate.  Manage high-volume Gmail correspondence, responding to 98% of inquiries within 24 hours with clarity and professionalism.  Coordinate 20+ virtual meetings monthly via Google Meet and Zoom, preparing agendas, documenting action items in Google Docs, and ensuring 100% follow-up completion.  Conduct internet research, entered and analysed data in Google Sheets, and qualified over 200 leads using LinkedIn Navigator to support business growth. Business and Data Analyst Intern June 2024 to August 2024 Only Quality Data Remote  Identified business challenges in social media content analysis, HR trends, and customer churn, then collected and structured relevant data for insights.  Cleaned and merged datasets using Excel and Power Query in Power BI, applying Pivot Tables and descriptive and inferential statistics to derive deeper insights.  Developed interactive dashboards and reports, presenting findings to stakeholders and collaborating with team members using Asana to refine insights for data-driven decision-making. Teacher/Staff Secretary February 2021 to Decenber 2024 Rev. John Teye Memorial Institute Accra, Ghana  Managed staff meetings by preparing agendas, documenting minutes, and tracking action items to ensure follow-ups and accountability while also preparing reports in Microsoft Word to support staff collaboration.  Developed and enhanced learning materials using Canva and online research, contributing to an 8.3% improvement in student performance.  Monitored and analysed students’ data using Google Sheets, gaining insights to track improvements, identify areas of concern, and communicate progress effectively to parents. Secretary January 2022 - April 2023 Committee for Finance and Development Accra, Ghana  Collaborated with a team on finance and development initiatives, recording accurate meeting minutes and tracking action items, ensuring a 90% completion rate within set deadlines.  Served as a liaison between executives, members, and service providers, reducing processing time and costs.  Leveraged Google Drive to establish a digital archiving system that improved accessibility and reduced administrative workload. Legal Aid Assistant – National Service Personnel September 2019 - August 2020 National Legal Aid Commission Accra, Ghana  Streamlined case management using specifically Microsoft Excel and OneDrive securing client records and reducing processing time by 25%.  Conducted client interviews, provided administrative support, and maintained detailed records, resulting in a 20% increase in client satisfaction.  Conducted case research, background checks, and documented meetings/reports, improving case documentation and assisting attorneys with legal briefs. Volunteer Experience Data Management Coordinator January 2022 to Present Bethlehem Methodist Church Accra, Ghana  Manage and track data for 1,000+ church members, including financial data, attendance at various church activities, and project status, in collaboration with a 5-member team, using Google Sheets, Gmail, and Dropbox for file management.  Utilise Google Sheets, MySQL, and Power BI to organize, analyze, and visualize data to support improved decision-making.  Streamline documentation and reporting processes by preparing monthly and ad-hoc reports using Microsoft Word and Canva, presenting insights to church leaders to enhance member follow-ups and engagement.. Skills             Google Workspace Microsoft Office Artificial Intelligence Zoom Asana Canva Communication Collaboration Organisation Adaptability Problem Solving Detail oriented Education and Training Diploma in Psychology and Foundations of Education University of Cape Coast Certifications     https://bit.ly/Certificate_In_Virtual_Assistance https://bit.ly/Certificate_In_AI_Professional_Development_Skills https://bit.ly/Certificate_In_Strategic_Thinking_And_Problem_Solving https://bit.ly/Certificate_In_Data_And_Business_Analytics 2016 - 2019 Ghana