Ma. Yolanie Pabon Lomod

MA. YOLANIE LOMOD - --Upper Cambana, La Paz, Carmen, Bohol, Philippines PROFESSIONAL SUMMARY Virtual Assistant with almost 2 years of experience in customer service, technical support, and administrative assistance. Skilled in managing schedules, handling correspondence, data entry, and supporting executives remotely. Proficient in CRM systems, Google Workspace, MS Office, and social media management. Recognized for delivering exceptional service, meeting deadlines, and maintaining accuracy under pressure. Seeking to leverage organizational and multitasking skills to support clients in achieving business growth. KEY SKILLS / COMPETENCIES Communication Tools (Slack, Zoom, Microsoft Teams) Calendar & Email Management Data Entry & Database Management CRM Systems (Salesforce, Maestro) Google Workspace (Docs, Sheets, Calendar, Drive) Confidentiality & Discretion Appointment Scheduling Microsoft Office Suite Online Research & Report Preparation Billing & Invoicing Management (Stripe) WORK EXPERIENCE Customer & Technical Representative | Task Us LPG - Bohol Streaming Account | Philo - Blended: Voice & Non - Voice May 2024 - July 2025 Managed high-volume inquiries through email, chat, and calls, ensuring timely resolution. Documented customer data and updated CRM systems, maintaining accuracy across platforms. Collaborated with teams to streamline processes, reducing average handling time to under 7 minutes. Assisted with troubleshooting technical issues on apps and devices, improving customer satisfaction. Customer Service Representative | Ibex Global Solutions Inc. Healthcare Account | United Healthcare - M&R - Voice November 2023 - April 2024 Navigated healthcare CRM and EHR systems to manage patient information and support billing inquiries. Maintained confidential records, ensuring compliance with HIPAA and data privacy standards. Enhanced customer trust by delivering clear communication and empathetic support. Documented inquiries and improved data organization processes. CERTIFICATIONS AWARDS & RECOGNITION Virtual Work PH | June 2023 Streaming Account | Philo Basic Wordpress Course General Virtual Assistant Course Social Media Management Course Virtual Executive Assistant Course Top 1 Customer Service Representative - Voice Quarter 4 2024 - September to December Quarter 1 2025 - January to March Best of Kudos Call - July 2024 EDUCATIONAL BACKGROUND Bohol Island State University | 2023 Bachelor of Elementary Education Licensed Professional Teacher, March 2024 Batuan Colleges Inc. | 2019 Humanities and Social Sciences With Honor