Ma. Yolanie Pabon Lomod

I have a solid background in customer service, technical support, and administrative assistance. I worked for over 20 months in the BPO industry, where I handled a U.S.-based healthcare account for 6 months and a streaming account for 14 months. In these roles, I managed customer concerns, provided accurate information, and ensured client satisfaction. My work required excellent communication, adaptability, and problem-solving skills, which I consistently demonstrated in a fast-paced environment.

As a Virtual Assistant, I bring valuable skills that include:

• Administrative Support: Proficient in managing emails, calendars, scheduling appointments, and organizing files.
• Customer Support: Skilled in handling inquiries, resolving concerns, and maintaining a professional and empathetic approach with clients.
• Technical Skills: Experience with CRM tools, ticketing systems, and platforms like Maestro, as well as proficiency in Microsoft Office and Google Workspace.
• Data Entry & Research: Accurate and detail-oriented in updating records, preparing reports, and conducting online research.
• Communication: Strong written and verbal communication skills, with the ability to interact effectively with both clients and team members.

Strengths:

• Dependable and organized, with a focus on accuracy and efficiency.
• Quick to learn new tools, systems, and processes.
• Able to adapt to shifting priorities while meeting deadlines.
• Strong work ethic, delivering high-quality results with minimal supervision.
• Proactive in finding solutions and ensuring tasks are completed effectively.

I take pride in being reliable, professional, and client-focused. My goal is to contribute to your business by providing consistent support, ensuring smooth operations, and helping you save time so you can focus on growth.